Front Office Manager

4 days ago

Laredo, United States Embassy Suites by Hilton Laredo Full time

Embassy Suites Laredo is actively searching for an energetic Front Office Manager to join our team.

Job Summary 

This is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and customer satisfaction. 

ESSENTIAL JOB FUNCTIONS 

  • Monitor and check the quality of customer service at the front desk and PBX; resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
  • Evaluate costs to reduce spoilage, waste or other factors that cause costs to rise; sell rooms to maximize revenues.
  • Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
  • Make personnel decisions (hire, fire, promote, adjust salary); instruct new employees; observe and evaluate job performance of subordinates to provide feedback; develop/utilize tools to promote programs to improve productivity, safety, profitability, etc.; motivate staff and maintain excellent employee relations.
  • Recommend and administer all company policies and procedures; maintain compliance to all local, state, and federal laws; demonstrate a professional manner with regard to compliance of all policies; notify hotel management of problems needing immediate attention such as serious customer complaints, policy violations, safety concerns, cash shortages, etc.
  • Perform front desk duties including check-ins and check-outs; handle all account issues with checkouts including direct bill, gift certificates, vouchers, etc.; process folio’s in a timely manner; handle staff’s cash handling discrepancies.
  • Coordinate with all department heads to ensure efficiency and profitability of hotel.
  • Inspect facilities and equipment for clean, safe, and/or sanitary conditions and compliance to hotel standards. 
  • Maintain professional appearance according to company standards and ensure that appearance standards are maintained by all employees.
  • Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
  • Maintain good communication within hotel and department; conduct and facilitate effective meetings; prepare correspondence, instructions, etc.
  • Perform all other duties as assigned by management.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.   
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES 

  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Minimum 1 year front office experience, preferably in a hotel and 6 months supervisory experience. High school diploma preferred.
  • Must have strong customer service skills.  
  • Ability to work effectively with independently and as part of a team.  
  • Must have excellent business communication skills and strong time management skills needed. 
  • Ability to share or divide attention among several ongoing activities, projects or assignments. 
  • Ability to interpret and explain company policies and procedures to others.   
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.  Ability to plan promotional or incentive programs for employees.  
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish  a task or goal.  
  • Able to identify circumstances or incidents that require the notification and/or approval of others.  
  • Ability to do the work of those supervised.  
  • Must be able to work 50 hours/wk with evenings, weekends, and holidays.  

PHYSICAL DEMANDS 

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.       

Source: Hospitality Online

  • Front Office Manager

    7 days ago

    Laredo, United States Embassy Suites Laredo Full time

    Job DescriptionJob DescriptionEmbassy Suites Laredo is actively searching for an energetic Front Office Manager to join our team.Job Summary This is an advanced professional and administrative position responsible for the successful operation of the front office, PBX, and guest relations functions while maintaining quality standards, profitability and...

  • Front Desk Manager

    2 months ago

    Laredo, United States Gold's Gym International, Inc. Full time

    Management/ Leadership Duties Ensure that all employees are wearingproper uniform attire and nametags. Budgets and schedules Front Desk staff coverage. Conduct monthly staff meetings with these departments. Manage and motivate Front Desk Associates A Front Desk, Front Desk Manager, Manager, Operations, Customer Service, Club Associate, Restaurant, Hotel

  • Front Desk Manager

    4 weeks ago

    Laredo, United States Gold's Gym International, Inc. Full time

    Position Summary: The Front Desk Manager will lead, direct and controll all facets of front desk and Kid's Club orperations with an emphasis on member service and overall gym administration. Major Responsibilities: Management/Leadership Duties * Ensure that all employees are wearingproper uniform attire and nametags. * Budgets and schedules Front Desk...

  • Front Desk Agent

    1 week ago

    Laredo, United States Hotel Ava Full time

    **What you will do**: **Serve as the happy, helpful face of our hotel to guests entering and departing our front door.** Ensure exceptional, positive experiences for our diverse team members and guests. - Assist guests in a friendly, efficient, courteous, and professional manner. - Perform front desk related functions, which include checking guests in and...

  • Front Desk Rep

    3 weeks ago

    Laredo, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002908 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Agent

    1 month ago

    Laredo, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Laredo, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Laredo, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    4 weeks ago

    Laredo, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    3 weeks ago

    Laredo, United States Extended Stay America Laredo Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Laredo, United States Spire Hospitality Full time

    Responsibilities and Duties: * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information...

  • Front Desk Rep

    2 weeks ago

    Laredo, United States Red Roof Full time

    ** Front Desk Rep - Part-Time to Full Time-mostly evenings** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02437 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each...

  • Business Office Coordinator

    2 weeks ago

    Laredo, United States Gateway Community Health Center Full time

    Business Office Coordinator Posted 19-Jun-2024 (CST) Laredo, TX, USA DOE Hourly Full Time 1 DESCRIPTION: Responsible for ensuring accurate billing, demonstrate knowledge of the revenue cycle process, possess leadership skills, critical thinking skills and thorough understanding of Medicare, Medicaid eligibility requirements as well as...

  • Urgent Care Billing Manager

    4 weeks ago

    Laredo, United States DOC-AID Full time

    Job DescriptionJob DescriptionSalary: JOB TITLE: Billing ManagerREPORTS TO: Clinic Manager and CEO FLSA FSLA: Exempt, salaried management positionJob Summary:Directs and coordinates the overall functions of the Billing Office to ensure maximization of cash flow while improving patient, provider and payer relations. The Billing Manager supervises the...

  • Urgent Care Billing Manager

    3 days ago

    Laredo, United States DOC-AID Full time

    Job DescriptionJob DescriptionSalary: JOB TITLE: Billing ManagerREPORTS TO: Clinic Manager and CEO FLSA FSLA: Exempt, salaried management positionJob Summary:Directs and coordinates the overall functions of the Billing Office to ensure maximization of cash flow while improving patient, provider and payer relations. The Billing Manager supervises the...

  • Credit Review Officer

    4 weeks ago

    Laredo, United States The Ladders Full time

    JOB CLASSIFICATION Full / Part-time: Full-time Hours Per Week: 40 Location: 7219 McPherson Road Laredo, TX 78041 The position of Credit Review Officer is responsible for evaluating loan quality, operational and financial performance for clients with particular focus on their financial statements; including risk rating credits appropriately and accurately;...

  • Assistant Office Manager

    6 days ago

    Laredo, United States Kike Trevino - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Kike Trevino - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers....

  • Personal Assistant to Chief Executive Officer

    2 weeks ago

    Laredo, United States NEXTAFF of Laredo Full time

    Company Description NEXTAFF of Laredo is a locally owned and operated staffing agency located in Laredo, TX. We specialize in providing commercial staffing solutions to businesses in our community. Through our proprietary X-FACTOR method, we help companies recruit, screen, and hire quality employees to meet their unique workforce needs. Role Description This...

  • Medical Asst FT

    1 month ago

    Laredo, United States Community Health System Full time

    Job Description Join our team! Laredo Medical Center's Laredo Physician Associates is now looking for a dedicated FT Medical Assistant to be a part of our team. The Hospital is located in sunny Laredo, Texas, just 150 miles south of historic San Antonio. Read a full position description below. Position's Purpose and Essential Functions: Responsible for...

  • Medical Asst FT

    4 weeks ago

    Laredo, United States Community Health System Full time

    Job Description Join our team! Laredo Medical Center's Laredo Physician Associates is now looking for a dedicated FT Medical Assistant to be a part of our team. The Hospital is located in sunny Laredo, Texas, just 150 miles south of historic San Antonio. Read a full position description below. Position's Purpose and Essential Functions: Responsible for...