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Field Service Engineer

2 months ago

REMOTE, United States Zeiss Group Full time
About Us:

How many companies can say they've been in business for over 177 years?

Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

What's the role?

The Field Service Engineer will be responsible for the installation, preventive maintenance and general upkeep of leading-edge ZEISS semiconductor systems and OEM components. The position is field based with the primary location in the Hillsboro, OR area and is in particular tied to our OEM partner / customer. This position will initially require substantial international travel for training purposes.

Sound Interesting?

Here's what you'll do:

  • Responsible customer service representative at the end customer
  • Selects from alternative service scenarios such as replace components, complex repairs and maintenance work on optical systems, the appropriate solution and perform these scenarios according to internal work instructions •
  • Advises and supports customers in service and install issues
  • Process field service request by mail, phone or on site
  • Develops draft solutions, supports the development, evaluates and tests new service strategies
  • Documentation of service operations and assessment to drive needed changes for quality assurance
  • Defines training content, creating documents and conducting training
  • Responsible for the interface between SMS, PCS, OEM customer and end customer and as a contact communication with these organizations
  • Due to the complex nature of this role, extensive training is required
  • Additional duties may be assigned as required by manager

Do you qualify?

  • Bachelor's degree in Engineering, Optics, or Mechatronics is preferred, or 5 years of industry experience in the area of optics or mechatronics.
  • High customer orientation with special engagement and flexibility in regard to service hours
  • Ability to read and understand electrical or mechanical engineering documentation and schematics.
  • Technical experience working in the semiconductor industry
  • May periodically be required to travel internationally
  • Single-handed workability, strong hands-on mentality, and the ability to assert oneself.
  • Experience working within the optics industry is preferred.
  • Good communication skills written and verbal in English.
  • Experienced with Windows operating environments and word processing, email applications, and databases/ CRM systems.

Working Conditions and Special Demands:

  • Physical Requirements: Ability to lift 50 lbs.; ability to stand for long periods; ability to stoop, squat, kneel, twist and lay down in the course of equipment repair.
  • The position will initially require substantial travel within the U.S. with further travel to Germany and Japan for training, and will ultimately reside in the Hillsboro, OR area
  • Ability to work long hours in a semiconductor cleanroom environment, following all protocols.
  • The position may require overtime, including weekend as required.
  • Position requires working with x-ray sources, laser systems and/or potentially hazardous chemistries.
  • Position Requires ability and dexterity to perform technical trouble shooting on complex optical equipment.
  • Position requires advanced math skills and ability to effectively communicate both orally and in written form.

Your ZEISS Recruiting Team:
Maria Khalil

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).