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Medical Support Assistant

2 months ago

North Chicago, United States Veterans Health Administration Full time

Functions or Scope of Assigned Duties:
The Advanced MSA performs clerical work in support of the care and treatment provided to patients at Dental Departments on RTC. The incumbent performs administrative functions working closely with Department personnel to schedule, cancel, and reschedule Navy recruits. Ensures appointments are made with patient input where applicable and per all applicable directives and policies.
The incumbent uploads demographic information into the Corporate Enterprise Training Activity Resource (CeTARS) to develop recruit divisional rosters.
The incumbent will create dental appointments into the electronic health record (EHR) and create hard copy dental records to include creation of physical record and labels. Quality assurance will be performed to ensure accuracy.
The incumbent will coordinate with other departments to send/receive completed dental records and interdepartmental patient movement.
The incumbent will work with medical assessment to ensure accurate information is documented.
This work requires a high degree of judgement, fact-finding and coordination with personnel at various levels (patients, dentists, management, and Navy technical schools and Commands).
Incumbent uses sound judgment to resolve difficult problems referring complex situations to the active duty Work Center Supervisor (WCS) and/or Division Officer for resolution as necessary.
Incumbent conducts special audits and assignments as directed.
Collects and compiles patient data from healthcare providers for submission into DENCAS, CDS, and MRRS for use by upper management team in support of the Navy Dental Readiness goals and initiatives.
Maintains all patient's files and ascertains that records are accurately completed and in order. Initiates new treatment records on returning Navy and Other Services Personnel. Provides guidance or referral to get required treatment at Fisher Branch Dental Clinic.
Utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information and data into or from electronic scheduling systems/or reporting formats. Utilizes these resources to make appointments, update patient demographics and dental readiness classifications.
Incumbent uses a variety of window based applications in day to day activities and duties such as Outlook, Excel, and Word.
Incumbent demonstrates knowledge of associated dental terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations at various levels of responsibility.


Work Schedule: Monday-Friday; 5:00 am-1:30 pm


Pay:
Competitive salary and regular salary increases


Paid Time Off:
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.


Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA


Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
: Not available


Virtual:
This is not a virtual position.


Functional Statement #
: 00000


Permanent Change of Station (PCS):
Not authorized


Fi
nancial Disclosure Report:
Not required