Contact Representative

Found in: beBee S US - 3 weeks ago


Washington, United States Non-Departmental Agency Full time
Summary

As a Contact Representative at the GS-0962-5 level, you will be an integral part of Retirement Services, Office of Personnel Management. If selected, you will be responsible for providing information and assistance to meet the needs of our customers including retirees, their survivors and representatives, and others who have an interest in the retirement and insurance benefit programs.



Duties
  • Use retirement systems technology to answer and resolve customer inquiries received as written and/or electronic correspondence.
  • Administers requested adjustments to annuitant records and benefits affecting payments and entitlements as well as items such as address and bank account changes, marital status and name changes, and tax withholding.
  • Computes standard payment plans and/or authorizes special payment plans to assist customers in repaying debts due to the Government.
  • Uses automated or other systems, to track cases and workloads assigned to the staff, monitoring location, current case status, and assignment.
  • Responds to requests for general information about retirement and insurance benefits and expedite payments of survivor benefits to eligible widow(s).

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