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Loss Control Field Manager

4 months ago

Wilkes Barre, United States Berkshire Hathaway GUARD Insurance Company Full time
Overview

Loss Control Field Manager

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

  • Excellent working hours (8:00 a.m.-4:30 p.m. M-F)
  • Generous vacation and sick time
  • Closed on all major holidays
  • Healthcare benefits begin on your first day of employment
  • 401K with company match and profit sharing
  • Tuition reimbursement after six months of employment
  • Discover opportunities to advance your career
  • Be part of Berkshire Hathaway Inc., one of the world's most admired companies
Responsibilities

The Loss Control Field Manager will play a pivotal role in leading and managing our Loss Control Department. This position involves overseeing a team of Field Loss Control Representatives and collaborating closely with the Loss Control Director and leadership team to drive departmental strategies.

  • Conducts Loss Control surveys/inspections (virtual & on-site). Includes all lines of business up to advanced complexity, such as habitational, convenience stores, manufacturing, warehousing, operations including property, products liability exposures, fleet exposures, and worker's compensation exposures/controls. Includes large/complex properties, GL, middle-market, and national accounts.
  • Discovers/evaluates customer needs through loss analysis and customer readiness in order to provide Loss Control solutions and products/services to help control losses, including driving LC service and developing service plans, creating value/ customer experience
  • Successfully manages assigned internal and external business partner relationships including underwriting, business development, claims and agencies.
  • Maintains Service Account portfolio
  • Helps evaluate and maintain Loss Control Reporting database (Risk Control Tech) and work with BH Guard IIS
  • Helps manage site surveys/inspections, virtual surveys, and helps set up and maintain self-surveys
  • Works with Underwriting and other department leadership and to help develop/drive department policies and procedures
  • Works with Director and Data Analytics, Underwriting, and appropriate departments to help determine strategic approach to surveys
  • Determines appropriate risk rating based on professional judgment combined with Underwriting guidelines. Identifies technically sound risk improvement solutions to help members manage risk. Creates and recommends service objectives based on the risk assessment and loss analysis and makes decisions as a subject matter expert (SME) when
  • Plans completion of assessments and individual work assignments to meet agreed upon timelines. Coordinates meetings with internal and external business partners to discuss service opportunities and maximize
  • Maintains a consulting relationship with large numbers of members, business partners and agents and provides observations, solutions and follow-ups to issues with high levels of complexity to meet business needs. Functions as an ongoing resource and contact person with a high level of
  • Communicates risk evaluations and recommendations through technical reports. Determines appropriate method of proactive communication with internal and external business partners based on severity. Shares trends and best practices with peers through discussion and internal media
  • Builds and delivers more specific technical training in particular focus area(s) for business partners, peers and members. Plans personal development with direct supervisor and is accountable for personal
  • Assists Director with overseeing oversee state compliance requirements, Loss Control related guidelines for the company, nad implement strategies to meet expected service levels
  • Performs other duties as assigned by Loss Control Director

Qualifications
  • 5 years demonstrated experience working with large middle-market, multi-location accounts.
  • Experience working with national accounts
  • 5 years demonstrated experience working with Loss Control databases (e.g. RCT, LC360, Ausum, etc.)
  • Experience working with Microsoft Excel & PowerBI
  • Experience working with properties in excess of $20 million TIV
  • Advanced level of knowledge of line of business controls (e.g. fire protection, fire sprinkler systems for property)
  • Advanced level knowledge of insurance industry/coverage's and business acumen
  • Recognized relevant certifications (such as ASP, CSP, ARM, CPCU, etc.) is required
  • Valid drivers license
  • Must be able to travel
  • Must have or be able to attain appropriate certification to meet specific state requirements where applicable

Preferred Attributes:

  • Technical aptitude/ detail oriented
  • Strong communication skills - both written and verbal
  • Ability to quickly establish credibility and rapport with all others
  • Experience working in a collaborative environment
  • Critical thinking skills
  • Influencing skills that effectively drive business needs
  • Negotiating change to achieve optimal outcomes
  • Ability to give and receive coaching and feedback