Director of Product Management Experiences

3 weeks ago

Kirkland, United States GoDaddy Full time

Location Details: United States, Remote 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is on a mission to empower small and medium entrepreneurs to sell anywhere. GoDaddy Payments plays a key role by enabling GoDaddy customers to be able to accept payments via all channels with lowest payment processing fees in the industry

Join our fast-growing team at GoDaddy Commerce, as Director of Product Management, Experiences where you'll drive the strategy and execution of Commerce experiences to power SMBs with seamless commerce solutions.

What you'll get to do...

  • Craft and implement a comprehensive product strategy that delivers seamless and delightful commerce experiences across smart terminals, mobile, and web platforms for SMBs
  • Take the helm in developing Point of Sale (POS) applications that enable SMBs to manage orders, inventory, and track their sales
  • Lead the charge in creating consistent customer experiences across all stages of SMB engagement, from setup to habitual use. You’ll be the cornerstone for building foundational components like roles and permissions, and work alongside product leads to introduce new features while boosting NPS, MAU, and DAU metrics
  • Guide and nurture a team of product managers, instilling a culture brimming with innovative thinking, experimentation, and perpetual enhancement
  • Work in tandem with cross-disciplinary teams including Design, Product, Engineering, Research, Marketing, and Customer Support to align product goals with broader business objectives
  • Leverage data metrics and analytics to steer product development, ensuring customer needs and business aims are in sync

Your experience should include...

  • A minimum of 5 + years’ experience in crafting user experiences, with a demonstrated track record of enhancing user engagement, retention, and monetization
  • A zeal for decoding customer needs and delivering solutions through exceptional design and problem-solving skills. The capability to distill complex requirements into effective user journeys
  • Proficiency in data analysis to inform decision-making, using tools like Mixpanel, Tableau, Looker, Full Story, Elastic Search databases, and SQL
  • Strong engineering acumen with a firm grasp on new technologies and a collaborative approach to technical challenges
  • Outstanding organizational and communication prowess, with a keen eye for detail
  • Analytical skills that include the ability to discern the importance of data, and to clearly and concisely communicate both verbally and in writing

You might also have...

  • Payments and SMB Commerce experience is a big plus.

We've got your back... 

We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.  

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

 GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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