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Business Process Consultant

3 months ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Process Consultant, a key member of the Optum Financial Operations Enablement team, will be responsible for accelerating Risk Management & Issue Prevention for Optum Financial. As an individual contributor, you will partner with cross-functional senior leaders and subject matter experts with varying background and communication styles, including operations, product, client management, operations, compliance, and information technology. This role will focus on leading engagements to support process risk assessments and improvement projects. You will build relationships with internal stakeholders at various levels within the organization and apply your strategic and critical thinking skills to drive change and deliver quality to the organization. This role is expected to have project management and organization skills to meet project timelines and deliverable due dates. This position is forward-thinking, strategic, collaborative, determined and customer centric, with effective communication skills, strong business and technical acumen, and the drive to always deliver on your commitments.

***This is a hybrid position working 2-3 days per week in our office in either Eden Prairie, MN or Draper, UT.

Primary Responsibilities:

  • Document and visualize end-to-end operational processes to understand workflow, dependencies, and potential points of failure; prepare clear, accurate and complete documentation in accordance with department quality standards
  • Identify potential risks or vulnerabilities within each step of the process that could lead to errors, delays, or inefficiencies; lead the key stages of the RCSA (Risk and Control Self-Assessment) process
  • Regularly monitor the effectiveness of controls and review process maps to ensure they remain accurate
  • Identify, review, and make recommendations on key risks, problems and points of friction; develop and implement methods and procedures to eliminate operational problems and improve delivery quality
  • Engage with Operational Excellence and Quality Manager to scope and lead projects to eliminate risk and/or process improvement activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience designing and documenting user flows, workflows, and business requirements to support projects
  • 3+ years of experience working in relevant areas such as internal control/risk management areas, audit, compliance, actuarial, technology, product, service delivery, and/or finance
  • 3+ years of applicable experience delivering business improvement projects
  • Experience leading risk assessments including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
  • Experience communicating operational risk evaluation and assessment results, both written and verbal, to management and stakeholder/customers

Preferred Qualifications:

  • Certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Risk Manager (CRM), or other relevant certification
  • 3+ years' experience with MS Project, Access, Word, Excel, PowerPoint, SharePoint and Visio
  • 3+ years of risk, audit, or regulatory experience in the operational risk discipline
  • Experience contributing to development of materials and reports for senior and executive level management (e.g. board and management-level committee)
  • Proficiency in using RCA tools and techniques, such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis.
  • Experience working within healthcare and/or financial services industry


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.