Program and Events Operations Coordinator

3 days ago

San Francisco, United States Presidio Trust Full time

The Presidio Trust is seeking a Programs and Events Operations Coordinator who will support the Visitor Services Department with event setup and breakdown. The Presidio Trust is an innovative federal agency that stewards and shares the history, beauty, and wonder of the Presidio for everyone to enjoy forever. The ancestral homeland of the Ramaytush Ohlone, the Presidio was once a military post under three flags. Today, it is a surprising national park site spanning 1,500 acres at the Golden Gate. Its rare natural habits, inspiring views, and world-class trails are a local and global attraction. It is among the most biologically diverse parks in America and a popular destination with beaches, museums, restaurants, hotels, homes, and offices.

Reporting to the Programs and Events Operations Supervisor, this role is part of a team, or may serve as the primary on-site contact for, events that range in size from 50-20,000+ participants, to ensure compliance with terms of permit and established rules, monitor the safety and flow of events, and makes sure that park rules and safety procedures are followed. The position directly engages with the public, on-site event/program managers, clients, U.S. Park Police, Trust Fire Marshal, NPS Law Enforcement, and others.

Workdays include regular weekends, early morning, late evenings, and may adjust seasonally based on programs and events calendar. The work schedule for this position is Wednesday through Sunday.

This is a full-time position with benefits and a starting salary at $30.12 per hour. This position is included in a bargaining unit, specifically The Laborer’s International Union of North America, Local 792, United Public Employees of California. Applications received by September 20, 2024 will receive first consideration.

Responsibilities

Serve as a primary on the ground support staff for public programs and events in the Trust’s open spaces, including internal Trust events and activities. This includes set-up and breakdown of events, and interpreting blueprints and layouts of events for accurate and safe set up.

Monitors Trust-sponsored and permitted park events and logistics to ensure terms of permit are followed. Supports crowd control, traffic management, fire permit enforcement and overall public safety for events and programs. Serve as on-the-ground point of contact for events and activities in Area B of the Presidio, in addition to support for other Trust activities as needed.

Coordinates with day-of event safety staff from multiple jurisdictions (Golden Gate Bridge District, U.S. Park Police, National Park Service, San Francisco Department of Parking and Traffic, etc.) throughout duration of events on overall event protocols and management. Alerts necessary agencies of safety issues and emergencies.

Monitors park open spaces for unpermitted uses and activities, engages with visitors and elevates issues to enforcement as needed. Identifies and reports safety conditions as part of monitoring.

Provide an exceptional customer service-oriented approach when interacting with the public that is consistent, professional, friendly, and informative. Engage with the general public on park rules and etiquette enforcement.

Prepare and submit post event reports and document property damage to recoup damages from clients. Participate in weekly production meetings and event debriefs to suggest improvements for the future. Support pre-event planning and logistics and provide insights on best practices for events.

Supports the trail counter network. Tracks and reports on visitation numbers for events.

Manage event and park equipment inventory and deployment. Performs day-to-day maintenance of equipment, repair, cleaning, sign making, and traffic directional equipment.

Assist in ensuring the work of contractors and seasonal staff is performed properly and carried out.

Other duties as assigned.

Required Qualifications

Minimum 3-years program and events operations experience.

High School diploma or equivalent.

Able to perform basic maintenance of shop equipment and tools.

Self-motivated, must be reliable, personable and have the ability to meet and communicate effectively with a diverse clientele.

Have strong interpersonal and communication skills; must be able to work independently and have excellent follow-through.

Ability to read and interpret documents such as safety rules and operating instructions.

Ability to follow instructions and to maintain working relations with fellow employees and the public.

Must be able to work a flexible schedule including early mornings, nights and weekends (work schedule is Wednesday-Sunday).

Ability to stand for long periods of time and lift loads in excess of 50 pounds.

Must possess and maintain a valid, current CA Driver’s License; ability to drive 1 1/2-ton 4x4 truck, cargo vans and passenger vehicles.

Competent in MS Office programs.

Desired Qualifications:

Bilingual

CPR Certified

Certified forklift operator

Background Check
This position is subject to an employment background check which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, driver’s license, education, and employment history. An individual’s granting of a background check and resulting report is voluntary. However, employment is contingent upon the successful completion of an employment background check. The Presidio Trust may refuse to hire an individual, may rescind an offer of employment to an individual, or may review and terminate the employment of a current employee not successfully completing the background check. The Presidio Trust follows the Fair Chance Act. To learn more, visit www.presidio.gov/about/presidio-trust/the-fair-chance-act.

The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. Guided by our values of service, inclusiveness, stewardship, responsibility, and sustainability, we are committed to embedding diversity, equity, inclusion, and accessibility into all elements of our work. To learn more, visit www.presidio.gov/about/presidio-trust/careers.

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