![Maui Jim](https://media.trabajo.org/img/noimg.jpg)
Steward(ess)
1 month ago
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana Aloha~
The major function of this position is:
Responsible for customer satisfaction, able to foresee the expectations of captain or guests to meet their needs. Must be highly qualified and use technical knowledge and experience for maintenance and service.
ESSENTIAL DUTIES:
Organization and coordination of all charters and events on board the yacht.
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
Daily housekeeping of all guest areas.
Serve drinks and snacks to the guests throughout the charter period – including a selection of cocktails.
Assist with the provisioning of the yacht, and preparation of meals as required.
Act as a host for the charter party, organizing activities and excursions as required, and providing local information throughout the charter.
Serve guests throughout mealtimes in a elegant and professional manner.
Assist the captain in providing basic instruction/assistance with charter activities such as complete calendar, hospitality booking and customers gifting
Help ensure the safety of guests throughout the charter.
Assist the captain with all elements of deck work as required.
Clean the yacht in preparation for charter and during the charter.
Any other duties as directed by the Crewed Yacht Manager/Captain.
Report after trip and expenses tracker
Special Physical Requirements:
Ability to utilize a PC and perform data entry.
Ability to stand for extended periods of time
Desired Qualifications
As a guide, indicated below is the preferred education and experience for this position:
Bachelor’s Degree
1-2 years of work experience in relevant role/industry (Hospitality or Event)
In lieu of education, the following equivalent experience is preferred:
5-6 years of work experience in relevant role/industry (Hospitality or Event)
STCW 95 & 10 Basic Safety Training certificates
Food Health & Hygiene Level 2
Silver Service proficiency
Skills required to perform job:
Travel - 90%
Ability to communicate with all levels in a professional manner.
Must be detail oriented with the ability to fulfill responsibilities with minimal supervision.
Profound knowledge of wines
A keen eye for detail (floral decoration, setting up tables)
Strong analytical and problem-solving skills
Knowledge of logistics and warehouse concepts
Strong collaborator and team player
Must be a self-starter.
Servicing knowledge and skills
Experienced in yachting.
Open-minded and positive person
Versatile person
Flexible and active
Work Shift:
1st Shift (United States of America)Special Language Requirement (If Applicable):
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