Program Manager, Engineering

3 weeks ago

Washington County, United States OneSignal Full time

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily. 

1 in 5 new apps launches using OneSignal We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work. 

We are seeking a highly organized and proactive Program Manager to support our VP of Engineering and VP of Sales. This role requires exceptional multitasking abilities, strong communication skills, and the ability to work independently in a fast-paced environment.  This is a contract position available with the option to work either full-time or part-time.

What You'll Do

  • Provide administrative support to the VP of Engineering and VP of Sales
  • Drive certain eng programs: e.g. track progress on quality efforts, weekly project reviews, follow up on incident progress & external facing postmortem/RCA
  • Own project accountability for assigned Engineering and Sales programs/projects - e.g. checking in necessary tools and following up with necessary parties to ensure information is being entered accordingly, timelines are being met, and the projects are running smoothly 
  • Prepare and distribute meeting agendas, assign action items, and follow up on task completion (may also involve aggregating and summarizing other docs or feedback)
  • Assist with internal event programming, facilitation, and communication
  • Manage internal communications for recurring events (e.g., department all hands and sales call blitzes)
  • Support external communication efforts, including sales campaigns
  • Take initiative in problem-solving and determine when executive action is required
  • Provide analytical support for special projects and assist in report preparation
  • Manage complex scheduling and meeting coordination
  • Maintain confidentiality while handling sensitive and confidential information with professionalism

What you'll bring

  • 3+ years of experience in an program management or administrative role, preferably supporting VP-level executives
  • Proven track record of outstanding performance and initiative
  • Excellent verbal and written communication skills
  • Strong organizational skills with the ability to manage multiple priorities concurrently
  • Proficiency in project management tools (experience with Asana is a plus)
  • Ability to work independently with limited direction and handle ambiguity
  • Demonstrated problem-solving skills and critical thinking abilities
  • Tact and diplomacy in all interactions, with the ability to build rapport at all levels
  • Adaptability to quick changes and the ability to think creatively under pressure

The New York and California base salary for this contract position is between $35 to $40 per hour. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications.  This role is expected to work between 20 to 40 hours per week. 

Qualities we look for:
  • Friendliness & Empathy
  • Accountability & Collaboration
  • Proactiveness & Urgency
  • Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

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