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Electronic Gaming Technician II

2 months ago

Tulsa, United States Osage Casino Tulsa Full time
Overview

Responsible for overall repair and maintenance of all electrical and mechanical gaming machines. Performs all duties in accordance with Company core values, the objectives of the Osage Nation, internal policies, procedures and controls, as well, as applicable laws and gaming regulations.

MINIMUM QUALIFICATIONS:

  • Must be at least 21 years of age.
  • Associates Degree or skilled trades program and two (2) years or more of industry specific work experience; or High School Diploma/GED and three (3) years of casino gaming industry experience.
  • Two (2) years electronic gaming machine technician work experience required.
  • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
  • Required to maintain a valid Drivers License.
  • Required to provide documents to show the applicant is eligible to work in the United States.
  • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
  • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities

GUEST SERVICES

  • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
  • Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

DEPARTMENT OPERATIONS

  • Responsible for the floor repair and proper preventative maintenance of all electronic gaming machines, including cleaning machines, overhauls, etc.
  • Responsible for repair, overhaul and proper preventative maintenance of all electrical and mechanical gaming machines in accordance with gaming regulations.
  • Handles initial set up and check out of new gaming machines.
  • Assists Lead Technician in break down, relocation and set up of machines and stands to be relocated.
  • Assists in ensuring machine integrity and at other times as requested.
  • Brings disputes and unusual guest activities to attention of the Shift Manager.

REGULATORY COMPLIANCE

  • Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
  • Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

BUSINESS GROWTH/DEVELOPMENT

  • May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.

COMMUNICATION

  • Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
  • Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
  • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
  • Performs all other related and compatible duties as assigned.
Qualifications

EMPLOYMENT AUTHORIZATION, WORK CARDS

  • Osage Nation Gaming License
  • Drivers License

PHYSICAL DEMANDS

WORK ENVIRONMENT

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