Current jobs related to Member Service Representative - Sterling - Navy Federal Credit Union

  • Sterling Member Service Representative I/II

    1 month ago

    Sterling, United States Apple Federal Credit Union Full time

    Job DescriptionJob DescriptionWhy Join Apple?Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental;...

  • Customer Service Representative

    3 weeks ago

    Sterling, United States ComForCare Home Care (Raleigh, NC) Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Customer Service Representative greets members, prospective members, and guests, providing...

  • Member Service Representative

    1 month ago

    Sterling Heights, Michigan, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Customer Service Representative

    3 months ago

    Sterling, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...

  • Customer Service Representative

    2 weeks ago

    Sterling, United States Schneider National Inc Full time

    Schneider is seeking a Customer Service Representative in Sterling, IL to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up and delivery requirements are met while maintai Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Driver

  • Customer Service Representative

    3 weeks ago

    Sterling, United States Caliber Collision Centers Full time

    Service Center Sterling RX Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Customer Service Representative

    3 months ago

    Sterling Heights, United States Adam Smith - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    3 months ago

    Sterling Heights, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insuranceOpportunity for advancementProfit sharingTraining & developmentVision insuranceWellness resources We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to...

  • Customer Service Representative

    3 weeks ago

    Sterling, United States U-Haul Full time

    Location: 45715 Old Ox Rd, Sterling, Virginia 20166 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    19 hours ago

    Sterling, United States U-Haul Full time

    Location: 45715 Old Ox Rd, Sterling, Virginia 20166 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 weeks ago

    Sterling Heights, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team! Schedule: Sun - Thurs 2p - 10p Why you should join Planet Fitness:Great growth opportunities - we are a...

  • Customer Service Representative

    2 months ago

    Sterling Heights, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team! Schedule: Sun - Thurs 2p - 10p Why you should join Planet Fitness:Great growth opportunities - we are a...

  • Customer Service Representative

    3 months ago

    Sterling Heights, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set...

  • Overnight Customer Service Representative

    3 months ago

    Sterling Heights, United States Planet Fitness Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.Schedule: Mon - Thurs 10p to 6aWhy you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet...

  • Customer Service Representative

    1 week ago

    Mount Sterling, United States Community Trust Bank Full time

    Job SummaryCommunity Trust Bank is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesSales and ServiceMeet or exceed sales and service goals by selling and...

  • Customer Service Representative

    4 hours ago

    Sterling Heights, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Overnight Customer Service Representative

    2 months ago

    Sterling Heights, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Schedule: Mon - Thurs 10p to 6a Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment,...

  • Overnight Customer Service Representative

    2 months ago

    Sterling Heights, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Schedule: Mon - Thurs 10p to 6a Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment,...

  • Team Member

    3 days ago

    Sterling Heights, Michigan, United States Choolaah Full time

    About ChoolaahChoolaah is a fast-growing, fast-casual restaurant company that's passionate about serving high-quality food and providing an exceptional customer experience. We're committed to creating a fun and supportive work environment that allows our team members to grow and develop their skills.Job SummaryWe're seeking a talented Team Member to join our...

  • Customer Service Representative

    3 hours ago

    Sterling Heights, Michigan, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch operations, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our rental business.Key ResponsibilitiesProvide high-level customer service...

Member Service Representative

2 months ago

Sterling, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 46300 Potomac Run Plaza, Suite 180, Sterling, VA 20164

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award - Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.