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Senior Manager, SAS Operations

3 months ago

Cambridge, United States Pfizer Full time

ROLE SUMMARY

The Sr. Manager, Specialty Access Solutions, Operations & Execution is responsible for providing operations support to monitor the development, implementation, and execution of Specialty Pharmacy (SP) processes throughout the Specialty Access Solutions COE. This will include analyzing and monitoring key elements of SPP Contract implementation both within the COE and with the SAS NAD Team, this could includeCommercial Engagement Programs, implementation and coordination of SPP onboarding, project management, quarterly business reviews, invoice management, and program auditing. In addition to core responsibilities around SPP program support, the role will lead ad-hoc COE initiatives and provide management of key operations initiatives to support the SAS COE across channel management.This will include providing analysis and insights across the tools from SAS to provide insights on the programs prior to Periodic Business Reviews with the SAS NAD Team, Operations and Execution and SPP Strategy and Patient Engagement team.

Across Channel Management, the Sr. Manager will work with the SAS SPP, Analytics, and SPP Strategy and Patient Engagement teams to improve processes, drive efficiency/consistency, and ensure alignment of initiatives to Pfizer SOPs/Policies. The Sr. Manager will be accountable for leading the SAS COE SPP and HUB audit process conducted with national specialty pharmacies and patient service providers.

The individual requires an attention to detail, an ability to operate in a matrix environment, manage complex projects, and the ability to take charge and lead assigned initiatives.

The position will work closely with SAS National Account Directors, USMA, SPP Strategy and Patient Engagement team, Analytics & Insights, Digital, SAS Patient Services, SPP Operations & Execution, P&A legal, drug safety, drug safety legal, Pfizer Compliance, finance/accounting, and the nation's leading SPP organizations.

ROLE RESPONSIBILITIES

The Sr. Manager, Specialty Access Solutions, Operations & Execution will be a critical team member ensuring efficient operations and execution of assigned initiatives and aligning to Pfizer SAS SOP's and Policies. The individual will primarily be aligned to the Specialty Pharmacy Centers of Excellence but will also be tasked with cross SAS COE compliance and auditing initiatives, such as those within the Patient Support Program (Hub) team.

The position will work with and have exposure across Pfizer's various business units: I&I, Oncology, Rare Disease, and IM.

Responsibilities will include the following, but are not limited to:

  • Manage Pre review process and provided insights to the SAS Team prior to those meetings by analyzing data from team systems.

  • Understand and map key processes to seek efficiency, effectiveness, and replication with the goal of overall Operational Excellence.

  • Assist in the development of processes for appropriate service forecasts to allow for effective budgeting. Develop consistent models and assumptions that are linked to the brand forecast and work to build into CHAMP

  • Support the entry of data into CHAMP and help to lead the CHAMP improvements.

  • Establish and maintain effective coordination among all stakeholders creating a collaborative network with key internal and external stakeholders.

  • Recommend new approaches to achieve operational effectiveness and efficiency.

  • Identify and communicate situations, issues, or emerging areas that are potentially in conflict with Pfizer SAS SOPs and policies to the Director, SAS SPP Operations and Execution or to the Sr Director/Team Leader, SAS CoE and/or assigned compliance/legal partner.

  • Maintain appropriate systems, databases, and records as defined within the SAS CoE SOP.

  • Work with and assign appropriate reporting, auditing, and compliance tasks to COE team members.

  • Track and communicate key milestones (expiration dates, due dates, renewals, invoice due dates, accrual, etc.) to the SPP team so that they can appropriately plan.

  • Collaborates with cross-functional colleagues across multiple departments such as, P&A Legal, compliance, Sales, Digital, Trade Relations, Safety, Finance, and Global Logistics and Supply, Manufacturing and Procurement to ensure contracts conform to all internal and external guidelines.

  • Lead key initiatives as assigned by manager that are organization building and transformational to build and establish Centers of Excellence capabilities and effectiveness.

  • Build out and own internal processes including Operational Effectiveness tasks, CHAMP, the SPP/HUB Audit SOP, Audit process, digital tools, and SPP Portal.

  • Be tasked with project management of key initiatives.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  • Bachelor's degree required with a minimum total of 7 years of combined experience across any mix of the U.S. healthcare market (Segment, Customer/Account, Therapeutic Area, Managed Care, Marketing, Pharmaceutical Marketing, or Healthcare Industry or Customer Experience).

  • Demonstrated project management experience from project initiation to completion.

  • Experienced in developing and managing complex processes/projects.

  • Experienced in launching a new service/initiative/program preferred.

  • Understanding of basic healthcare compliance and legal concepts and the evolving complexity which PFE operates.

  • Prior success delivering results and working in a highly matrix organization and experience with collaborating across multiple stakeholders to drive results.

  • Understanding of the business processes, terminology, and integration with marketing of finance, sales, insights, budget forecasting, business development, new products, and/or other relevant disciplines.

PREFERRED QUALIFICATIONS

  • A high attention to detail with a customer service orientation is highly desired.

  • Vendor management experience.

  • Experienced working in a cross functional, matrix organization required.

  • Experience in executing and managing highly complex programs and projects.

  • Strong project management skills and experience.

  • Ability to communicate in a clear and concise manner across all levels of the organization.

  • Comfort with ambiguity and the ability to forge ahead on initiatives not done before recognizing there will be obstacles to overcome along the way.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

The position will require approximately 5% travel to SPPs, conferences, POAs, and other related venues/meetings. This includes overnight travel.

Other Job Details:

  • Last Date to Apply for Job: August 22nd, 2024.

  • Position is hybrid and will require to work 2 to 3 days per week site

  • Ability to travel based on business needs

  • Eligible for employee referral bonus

  • Not eligible for relocation package

#LI-PFE

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

  • The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Mkt & Sales/Commercial Bus