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Customer Support Specialist

2 months ago

Quincy, United States Archer Daniels Midland Company (ADM) Full time
CUSTOMER SUPPORT SPECIALIST - PET
Quincy, IL
ADM Animal Nutrition

We have an immediate opening for a Customer Support Specialist at our Quincy, IL location. This is a Monday through Friday in office role, 7 AM to 4 PM.

This position will coordinate efforts with sales, production, trucking, warehouse, inventory management, formulations and quality assurance to meet customer needs and expectations. Detailed responsibilities for this position include:
  • Customer service, to include: order taking, order entry and processing; handling initial customer complaints; handle product returns, credit and debit memos; provide product and pricing information as requested, ability to detail products as required; order follow-up; delivery schedules; product shortages; pricing changes; monitor accounts receivable; generate reports for customer history and product sales information; communicate market trends and supply issues; supply MSDS forms, spec sheets, product tags and labels as necessary; investigate and resolve all shipping, pricing and order entry errors.
  • Key contact for sales team to execute, facilitate, research, and organize sales needs and requests.
  • Facilitating the Formulations department on communicating changes to existing formulas and setting up new formulas for new/existing customers as requested by sales and customer base.
  • Work closely with production facilities to coordinate production, logistics, availability, and communicate as necessary to customer, sales, etc.
  • Monitor customer orders to help predict market trends and communicate information to purchasing, pricing and sales.
Requirements for this position include:
  • Bachelor's degree preferred, but not required. One or more years of experience in Customer Service and/or Sales Support.
  • Superior verbal and written communications, problem-solving, and organizational skills.
  • Demonstrated ability to handle multiple tasks and prioritized work load.
  • Strong computer skills, preferably with Microsoft Office applications.
  • Extensive keyboard and telephone use, sitting for extended periods of time.

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.

REF: 89921BR