CRM Product Strategy

2 weeks ago

Dallas, United States JPMorganChase Full time

Job Description
The Payments Transformation Team sits at the forefront of a rapidly changing Payments industry, seeking to keep J.P. Morgan at the cutting edge. The team is responsible for the Corporate & Investment Bank Payments business's Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients. The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority.
As a CRM Strategy & Transformation Manager on our internal Transformation & Execution group for Payments, you will be responsible for providing strategic leadership, successful design and execution of the CRM Strategy. This includes conducting workshops with key members of the user community to ideate future state business process. You will be the owner of the business process going forward ensuring that business process stays common at its core, and flexible around the edges to evolve as the business evolves and are designed with effective enablement in mind. The CRM Strategy & Transformation Manager will support JP Morgan Payments, providing thought leadership, roadmap development and solution assessments. The position will require significant collaboration and the ability to be a strategic leader.
Job Responsibilities

  • Support global standardization of enterprise CRM solution
  • Establish and define cohesive change management, adoption and technology enablement strategies and plans to ensure successful implementation of CRM program, while minimizing resistance and maximize intended outcomes
  • Engage stakeholders to define business requirements and define success criteria through user stories and story mapping.
  • Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation.
  • Lead development and sustainment of a comprehensive, integrated change management, adoption and enablement plan for all major CRM eco-system processes, inclusive of managing a team to achieve results by working across functions and payments product areas
  • Develop and deploy stakeholder engagement plans to shift technology including digital adoption and artificial intelligence as well as behavior and process changes to achieve project and organizational objectives
  • Manage an effective team and become dedicated to fulfilling the organization's mission through highly successful program implementation, team engagement and continuous improvement; create a culture of transparency and communication throughout the organization


Required qualifications, capabilities, and skills

  • Minimum 5+ years of recent experience in complex organization designing and leading enterprise-wide technology enablement and change management
  • Bachelor's Degree required
  • Strong experience of working with front-line sales colleagues to define future state business processes and in identifying features and functions which add the most value to the business
  • Strong leadership qualities with proven track record to lead and motivate geographically dispersed teams; aptitude to work effectively with clients, senior management and other team members
  • Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods.
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills


Preferred qualifications, capabilities, and skills

  • Extensive experience driving process change and efficiencies- strong focus on execution and delivery against objectives


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.

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