Retail Store Manager

1 month ago


New York City, United States Sandy Liang Full time

This role oversees all operations at our retail store and is integral to our business.  The ideal candidate is comfortable working with a small team and is sales and customer service driven.  Must have prior retail management experience.

 

 

Reports to: CEO

 

Direct Reports: Retail Associates

 

 

 

Responsibilities

 

Sales and Reports

 

  • Work towards sales goals Creates a weekly retail sales analytics report Creates a comprehensive plan and strategy to reach monthly sales goals Maintains a VIP clientele list Works with Merchandiser on all buys specifically related to size breaks and retail feedback

    Store Maintenance

     

    • Plan and oversee all store operations Works alongside Visual Merchandiser for all launches and activations Re-merchandises sales floor bi-weekly Follows store maintenance in accordance with the 28 Orchard Employee Manual Maintains an attractive and clean store environment at all times Oversees a window cleaning (Boris) and store cleaning (Marlin) schedule Manages inventory of sales floor Manages inventory of office supplies at 28 Orchard

      Customer Service

       

      • Deliver excellent customer service Oversees all online and retail customer service inquiries in a timely manner, in conjunction with Online Sales Manager when necessary – including pre-orders, shopping appointments, VIP clients, etc.

        Staffing

         

        • Manages retail staffing, including scheduling and time tracking on Gusto Oversees and trains new hires Updates 28 Orchard Employee Manual when necessary

           

           

           

           

          Key Requirements

           

          • Minimum of 2-4 years of sales management experience in luxury retail Bachelor’s degree in related field Ability to analyze selling reports, identify business trends, and react quickly to business needs Ability to drive positive client experiences that build loyalty Industry awareness and passion for the fashion industry Strong communication skills and excellent organizational skills Ability to inspire and influence a team, with an entrepreneurial vision and a high level of professionalism Flexibility to work a retail schedule which will include evenings, weekends, and certain holidays

             

             



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