![American Airlines](https://media.trabajo.org/img/noimg.jpg)
Manager, Airport Customer Experience Administration
4 weeks ago
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board
Why you'll love this job- This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
- Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.
- Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved
- Works with the admin team to build the Agent and CAR shift and vacation bids
- Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums
- Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process
- Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies
- Manages the agent overtime office for offering overtime and part-time extensions to support operational needs
- Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying”
- Creates opportunities to reduce costs during slower seasons as well as reduced flying daysWorks to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree or equivalent experience
- 5 years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models
Preferred Qualifications- Education & Prior Job Experience
- Experience with Hyperion Essbase
- Experience managing multiple labor agreements
Skills, Licenses & Certifications
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
- Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams
- Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives
- Strong presentation, organization and planning skills
- Ability to develop compelling business cases
- Strong leadership and interpersonal skills
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
-
Philadelphia, United States American Airlines Full time**Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...
-
Airport Services Administrative Assistant
3 weeks ago
Philadelphia, United States Oshkosh AeroTech, LLC Full timeAbout Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our...
-
Airport Customer Service Manager
1 month ago
Philadelphia Airport F, United States Frontier Airlines Full timeAirport Customer Service Manager reports to and assists the City Manager in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Assistant Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both...
-
Airport Properties Manager
3 weeks ago
Philadelphia, United States City of Philadelphia Full timeThis is specialized property management and business development work, directing the negotiation, preparation and processing, implementation and enforcement of leases, licenses, contracts, and specifications for use of facilities and services, property valuation and rental, awarding of concessions, and other revenue generating programs and related support...
-
Customer Experience Representative
4 weeks ago
Philadelphia, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...
-
Customer Experience Representative
2 weeks ago
Philadelphia, United States Enterprise Holdings Full timeOverview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...
-
Aircraft Cabin Service Operations Manager
1 week ago
Philadelphia, United States PROSPECT AIRPORT SERVICES Full timeProspect Airport Services, a leader in providing customer solutions in the airline industry, is seeking an experienced general manager to oversee all aspects of the operations of a key account held at Newark Liberty International Airport. This is a very hands-on position, that requires a people-oriented team motivator that can successfully manage the needs...
-
Administrator, Flight Administration
2 days ago
Philadelphia, United States American Airlines Full time**Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...
-
Supervisory Training Specialist
2 months ago
Philadelphia, United States Transportation Security Administration Full timeSummary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure...
-
Customer Experience Associate
2 weeks ago
Philadelphia, United States Hertz Full timeWages $17.50 Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to legally drive a vehicle Ability to work any schedule to include nights, weekends, and holidays based on the...
-
Vino Volo, General Manager
4 weeks ago
Philadelphia, United States Cielo Talent Full timeCielo has partnered with Paradies Lagardere to hire a General Manager for Vino Volo at the Philadelphia Airport!Job DescriptionDUTIES AND RESPONSIBILITIESAll Vino Volo (a Paradies Lagardere Company) positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers...
-
Vino Volo, General Manager
1 week ago
Philadelphia, United States Cielo Talent Full timeCielo has partnered with Paradies Lagardere to hire a General Manager for Vino Volo at the Philadelphia Airport!Job DescriptionDUTIES AND RESPONSIBILITIESAll Vino Volo (a Paradies Lagardere Company) positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers...
-
Vino Volo, General Manager
4 weeks ago
Philadelphia, United States Cielo Talent Full timeCielo has partnered with Paradies Lagardere to hire a General Manager for Vino Volo at the Philadelphia Airport!Job DescriptionDUTIES AND RESPONSIBILITIESAll Vino Volo (a Paradies Lagardere Company) positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers...
-
Vino Volo, General Manager
1 week ago
Philadelphia, United States Cielo Talent Full timeCielo has partnered with Paradies Lagardere to hire a General Manager for Vino Volo at the Philadelphia Airport!Job DescriptionDUTIES AND RESPONSIBILITIESAll Vino Volo (a Paradies Lagardere Company) positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers...
-
Unit Manager, Customer Operations
3 weeks ago
Philadelphia, United States Piedmont Airlines Full timeAt Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage...
-
Airport Services Site Supervisor
2 weeks ago
Philadelphia, United States Oshkosh AeroTech, LLC Full timeAbout Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our...
-
Unit Manager, Customer Care
2 days ago
Philadelphia, United States Piedmont Airlines Full timeWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Unit Manager, Customer Operations
2 weeks ago
Philadelphia, United States Piedmont Airlines Full timeWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Unit Manager, Customer Care
2 weeks ago
Philadelphia, United States Piedmont Airlines Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Unit Manager, Customer Care
1 week ago
Philadelphia, United States Piedmont Airlines Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...