Data Entry

Found in: beBee S US - 2 weeks ago


Miami, United States Icon V Full time
Job Title: Data Entry / Customer Service 
 
Company: Icon V

Location: Miami, FL
 
About Icon V:
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 
 
Icon V is currently seeking a detail-oriented and customer-focused individual to join our team as a Data Entry / Customer Service in Miami, FL. This role requires a combination of data entry skills and exceptional customer service abilities to support our clients and internal teams effectively.
 
Responsibilities
 
* Accurately enter customer information, orders, and transactions into the company database.
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Provide product and service information to customers, addressing any questions or concerns they may have.
* Process orders, returns, and exchanges according to company policies and procedures.
* Maintain customer records and update account information as needed.
* Follow up with customers to ensure satisfaction and resolve any issues or complaints.
 
Requirements
 
* High school diploma or equivalent.
* Strong typing skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Familiarity with CRM software is a plus.
Benefits:
* Competitive salary
* Health, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Professional development opportunities
 
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