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Assistant Director for Residence Life Operations

4 months ago

Fort Myers, United States Florida Gulf Coast University Full time
Job Summary

The Assistant Director for Residence Life Operations assists the Director in the management of administrative operations within Residence Life, including residential desk operations and housing for camps and conferences. The Assistant Director for Residence Life Operations provides direct oversight of residential desk operations for University Housing including supervision of housing specialists. This is a live-on, residence life position.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:
  • Supervises the day-to-day operations of seven building/community desks across three distinct residential areas of campus, including supervision of housing specialists and desk assistants. Oversees front desk scheduling, space reservations, mail operations and key security.
  • Participates in the strategic planning for Residence Life Operations and assists the Director in developing and implementing the overall departmental strategic plan.
  • Establishes performance goals and measures to evaluate success of assigned areas of responsibility.
  • Manages summer camps and conference program to include the hiring, selection, training, and supervision of interns and resident assistants. Works with orientation staff to ensure successful management of overnight orientation experience.
  • Serves as a point of contact for Admissions for housing tours. Ensures tour rooms are set up and maintained.
  • Develops and implements policies for key and electronic access control in conjunction with Housing Facilities and Business Operations staff. Monitors residence life access and informs supervisor of any concerns.
  • Manages mail distribution process for residents across all residential areas. Works with the campus postal services and off campus package delivery companies to resolve issues regarding residential mail.
  • Directs the planning, coordination, and execution of semester transitions, such as fall and spring opening/closing. Ensures procedural consistency between all residential areas for check in and check out.
  • Oversees the housing and residence life space reservation process and flyer posting for common spaces in all residential areas.
  • Serves as a conduct officer for higher level cases involving alleged violations of the code of conduct and housing community guidebook.
  • Responds to student behavior, emergencies, and special situations or occurrences in the residential community.
  • Responds to student and parent concerns and works with other University offices for information or assistance.
  • Collaborates with Business Operations staff on a variety of administrative processes including but not limited to census rosters, room condition reports, and key card distribution and collection.
  • Regularly reviews, revises, and develops publications, manuals and other materials related to front desk operations and camps and conferences.

Other Duties:
  • Participates in university events and serves on various committees.
  • Serves as part of the Assistant Director on call rotation, responding 24 hours a day on a 7 days per week basis for student needs and emergencies
  • Performs other job-related duties as assigned

Additional Job Description

Required Qualifications:
  • This position requires either eight years of directly full-time experience or, as an alternative, a Master's degree from an accredited institution in Higher Education, Student College Personnel Counseling or related field and two years of full-time experience directly related to the job functions.
  • Professional full-time experience in housing and residence life, student services, or related field.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Publisher, PowerPoint, and Outlook).

Preferred Qualifications:
  • Four years of professional full-time experience housing and residence life or student services.
  • Experience in crisis management situations, parent, and student concerns.
  • Experience in supervising student and/or professional staff.
  • Experience with Banner Student Information System, StarRez, Maxient Conduct Management Software, or Workday.

Knowledge, Skills, and Abilities:
  • Knowledge of fundamental aspects of college student intellectual, emotional, and social development.
  • Knowledge of residence hall operations and management of residential learning communities.
  • Knowledge of campus resources used to support the residential program and individual students.
  • Knowledge of the fundamental indicators of student mental health concerns, substance abuse, and domestic violence.
  • Knowledge and understanding of management principles, practices, and standards, as applied to public institutions.
  • Knowledge of program evaluation strategies, quantitative and qualitative assessment methods.
  • Ability to supervise and train assigned staff.
  • Employee development and performance management skills.
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
  • Skill in examining and evaluating operations and developing and/or redesign operating strategies, systems, and procedures.
  • Excellent verbal and written communication skills.
  • Ability to acquire new knowledge and utilize that information to develop new programs and services.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environement.
  • Abiltity to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
  • Ability to foster a cooperative work environment and work effectively in a team environment.
  • Ability to respond quickly to emergencies.

Pay Grade 17