Service Manager

2 months ago

Dover, United States Chesapeake Utilities Corporation Full time
Requisition Number: SERVI004096

Your role in our success will be: 

The Service Manager is responsible for overseeing all aspects of the retail propane Service Department operations. This job contributes to Sharp Energy' success by leading the Service Department within an assigned service area to create and maintain the Sharp Energy experience for our customers and partners. In particular, a majority of time is spent overseeing the Service Department's workforce, making staffing and operating decisions, recruiting and maintaining a list of qualified contractors, performing daily field work as required, and managing safety and security within the Service Department. 

What you'll be working on:

  • Directly supervises all employees in the Service Department.
  • Provide efficient use of service department personnel and equipment through effective scheduling and customer billing.
  • Prepare work orders as needed
  • Prepare job costing estimates as needed
  • Schedule service personnel in a manner that assures work is being completed to meet customer expectations.
  • Perform field service work as required
  • Participate in "on-call" rotation as required by the district manager
  • Manage contractors to maximize profitability and customer service
  • Recruit and maintain list of qualified contractors to perform service work as required.
  • Review completed work orders for accuracy
  • Inspect completed jobs on a random basis for quality control.
  • Ensure that training is provided to familiarize personnel with Company Service Policy and O&M procedures.
  • monitor and evaluate the performance of department personnel.
  • Review and submit payroll.
  • Keep abreast of all rate changes and ensure proper billing
  • Price out completed jobs
  • Resolves complaints of dissatisfied customers.
  • Review scheduling for service personnel to assure work is being completed and customers are satisfied.
  • Review completed work orders to evaluate the accuracy and the effectiveness of the work performed.
  • Physically inspect completed jobs on a random basis to ensure compliance with Company and industry standards.
  • Price completed jobs and forward to Customer Accounting for further processing.
  • Maintain appropriate parts inventory, prepare Purchase Requisitions and initiate orders for additional parts stock, as necessary.
  • Prepare Purchase Requisitions and initiate orders for operating equipment and supplies.
  • Participation in preparation of budgeting of accounts.
  • Perform other duties as assigned by the District Manager.

Who you are:

  • High School diploma or equivalent
  • 1-3 years of related experience
  • PC experience mandatory, Management experience necessary
  • Excellent customer contact, supervisory, organizational, and communication skills.
  • Above average technical expertise with regard to propane appliance and equipment installation
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.   Must have good telephone communication skills.
  • Working knowledge of the policies, procedures and regulations pertaining to the company and the propane gas industry
  • Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.

Read the full posting.

  • Administrative Service Manager

    3 days ago

    Dover, New Hampshire, United States Charlie Burnham Energy Service, Inc. Full time

    Job Summary:The Administrative Service Manager is responsible for coordinating Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. This role involves supervising the work of employees responsible for dispatching, inventory, billing, productivity, and payroll.Key...

  • Operations Manager

    1 month ago

    Dover, United States Service Master Building Services Full time

    Benefits: IRA Retirement Plan Bonus based on performance Company car Competitive salary Dental insurance Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our...

  • IT Service Delivery Manager

    1 week ago

    Dover, New Hampshire, United States Back Bay Networks Full time

    Job OverviewBack Bay Networks is seeking an experienced IT Service Delivery Manager to lead our help desk team. The ideal candidate will have 8+ years of experience working for MSPs or managing IT teams, with expertise in project management, project engineering, vCIO, technical account management, and team leadership.The Service Delivery Manager will be...

  • Automotive Service Manager

    4 weeks ago

    Dover, Delaware, United States Bridgestone America, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Bridgestone America, Inc. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service delivery.Key ResponsibilitiesAssign and schedule work duties to...

  • Experienced Service Advisor

    3 days ago

    Dover, United States JobGet Staffing Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time- Are you looking for spectacular growth opportunities?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an enthusiastic individual who wants to work for a mission driven company?- Do you have proven experience as an...

  • Experienced Service Advisor

    3 days ago

    Dover, United States JobGet Staffing Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time- Are you looking for spectacular growth opportunities?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an enthusiastic individual who wants to work for a mission driven company?- Do you have proven experience as an...

  • Hospital and Patient Service Manager

    2 weeks ago

    Dover, United States Fresenius Medical Care Full time

    Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients. Builds, establishes and maintains referral source relationships. Develops and ma Service Manager, Hospital, Manager, Customer Service, Patient, Patient Services, Healthcare

  • Adult Services Team Manager

    3 days ago

    Dover, New Hampshire, United States Community Partners, Inc. Full time

    Community Partners, Inc. seeks a results-driven Adult Services Team Manager to lead our team of mental health professionals. This role requires a strong clinical background and experience in team management.Job SummaryThe Adult Services Team Manager will be responsible for overseeing the clinical direction of assigned cases and providing supervision to a...

  • Customer Service Assistant Manager

    4 weeks ago

    Dover, Delaware, United States Food Lion Full time

    About Food LionAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our goal is to offer a career full of variety and challenges, where each associate contributes to the overall success of our organization.Job SummaryWe are seeking an experienced and...

  • Senior Construction Services Project Manager

    2 weeks ago

    Dover, Delaware, United States Verdantas Full time

    Job Title: Senior Construction Services Project ManagerWe are seeking a highly motivated and experienced Senior Construction Services Project Manager to join our team at Verdantas. As a key member of our Construction Services team, you will be responsible for managing and delivering construction projects across the Transportation Market...

  • Experienced Service Advisor

    3 weeks ago

    Dover, United States Hertrich Buick GMC Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time- Are you looking for spectacular growth opportunities? - Do you thrive in a fast-paced environment where you have unlimited career potential? - Are you an enthusiastic individual who wants to work for a mission driven company? - Do you have proven experience as an...

  • Financial Services Manager

    4 weeks ago

    Dover, New Hampshire, United States Bill Dube Ford Toyota Scion Full time

    Job Title: Finance ManagerBill Dube Ford Toyota is seeking a highly skilled Finance Manager to join our team. As a key member of our Executive Management team, you will be responsible for driving our dealership's financial growth and success.Responsibilities:Structure deals for maximum profitability and collectability.Maintain proficiency and certifications...

  • Health Service Case Manager II

    2 weeks ago

    Dover, Delaware, United States DelDOT Full time

    Join Our Team as a Health/Human Service Case Manager IIWe are seeking a highly skilled and compassionate Health/Human Service Case Manager II to join our team at the Delaware Department of Health and Social Services. As a key member of our team, you will play a vital role in improving the quality of life of Delaware citizens by promoting health and...

  • Facilities and Support Service Operations Manager

    1 week ago

    Dover, Delaware, United States UHS Full time

    About the Role:As a Facilities and Support Service Operations Manager at Dover Behavioral Health System, you will play a critical role in ensuring the smooth operation of our hospital's facilities and support services. This includes supervising daily operations, hiring, training, and professional development of team members in the Assessment and Referral...

  • Customer Service Manager Trainee Position

    1 week ago

    Dover, New Hampshire, United States Hannaford Supermarkets Full time

    Job Summary:As a Customer Service Manager Trainee at Hannaford Supermarkets, you will have the opportunity to develop your leadership skills and gain hands-on experience in managing a department. This role is designed to equip future managers with the skills and knowledge necessary to be effective in this position.Key Responsibilities:Observe and follow all...

  • Service Team Manager

    4 days ago

    Dover, New Hampshire, United States Chipotle Full time

    Key Responsibilities:As a Service Leader at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. This includes monitoring food quality, resolving food quality issues, and supporting food safety practices. Additionally, you will help to resolve customer incidents and work to ensure positive customer experiences....

  • Retail Team Member

    4 weeks ago

    Dover, Tennessee, United States Sudden Service Full time

    About Sudden ServiceSudden Service is a leading convenience retailer and fuel provider in the Southeast, with a strong commitment to serving our community. We are a growing, local, family-owned company with over 2.5K employees and nearly 200 locations, based in Nashville, TN.Job DescriptionWe are seeking a highly motivated and customer-focused individual to...

  • Nurse Practitioner

    1 week ago

    Dover, Delaware, United States OI Infusion Full time

    Job Summary:OI Infusion Services is seeking a skilled Nurse Practitioner to manage and operate their own small infusion centers. As a key member of our team, you will be responsible for overseeing day-to-day clinic operations, scheduling patients for infusion appointments, and coordinating with procurement teams to ensure all inventory is available and...

  • Senior Contract Administrator

    4 days ago

    Dover, Delaware, United States Acro Service Corp Full time

    Contract Management Role at Acro Service CorpWe are seeking a skilled Contract Management Specialist to join our team at Acro Service Corp. As a key member of our procurement team, you will be responsible for reviewing and processing contracts, Request for Proposals (RFP), Memorandum of Understanding (MOU), Memorandum of Association (MOA), Letter of...

  • Executive Chef

    1 month ago

    Dover, Delaware, United States Food Service Circle Full time

    Head Chef OpportunityWe are seeking a highly skilled and experienced Head Chef to join our team at Food Service Circle. As a key member of our culinary team, you will be responsible for leading the kitchen and ensuring the highest standards of food quality and service.Key Responsibilities:Plan, prepare, and present food to the highest standardsLead and...