Technical Services Specialist III

1 week ago


Crete, United States Doane University Full time

Position Title Technical Services Specialist III (Help Desk)
Job Type Full Time - 12 months
Department Information Technology Services
Job Location Crete, NE (68333)
Position Summary
Are you a proactive individual with a passion for technology and a dedication to enhancing the student experience? Doane University invites applications for the Technical Services Specialist III (Help Desk) position on our Crete Campus. As a Technical Services Specialist III, you’ll be at the forefront of our Service Center, contributing to its support, planning, and operational efficiency. This role demands creative problem-solving skills and a commitment to excellence in customer service.

Your responsibilities will encompass a diverse range of customer service duties, including providing leadership and guidance to our student customer service representatives. Additionally, you’ll play a crucial role in setting up technology equipment and coordinating resources for university events and activities. Serving as the primary point of contact for students, faculty, staff, and customers, you’ll address issues, requests, and inquiries through various channels, ensuring exceptional service delivery. Some evening and weekend hours will be required.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas
FLSA Salaried (Exempt)
Salary $48,000
Minimum Required Qualifications
Associates degree or equivalent work experience.
Experience in customer service, information technology, or related field.
Preferred Qualifications
Asset management
Change management
ITIL-related skills in service desk management
Required Licenses/Certifications
Preferred Licenses/Certifications
Physical/Environmental/Working Conditions
Working Conditions
Normal business hours
Evening and weekends as necessary (i.e. emergencies)
Travel between campuses as necessary for service, projects, maintenance, etc.
Travel Required
Physical Requirements Medium work
Outdoor Exposure Primarily exposed to indoor elements
Background Check Required Yes
Posting Detail Information
Posting Number STF098

Open Until Filled Yes



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