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Field Service Representative

2 months ago

Syosset, United States BlueTriton Brands Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, and convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

Reporting Location:Northbrook, IL

Pay:$28.00 / hour

Benefits:We offer competitive pay, medical, prescription, dental, vision, life, disability, paid vacation, and more

Schedule:Monday-Friday start time between 6-7 AM until work complete

Both experienced professionals and recent technical college graduates are encouraged to apply. This is a great opportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems. Professional training/certification for this technical role is offered through on the job training.


Key Responsibilities:

  • Will complete installations, repairs, trouble-shooting and maintaining plumbed-in Point Of Use equipment (Water - Filtration) and Office Coffee brewer equipment per field service standards and procedures
  • Will ensure all work is performed to quality standards and customer expectations
  • Will maintain courteous and professional contact with customers to ensure satisfaction and leverage up-sellopportunities
  • Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
  • Will be responsible for charging fees as appropriate for work performed
  • Will maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory
  • Will be responsible for providing feedback regarding equipment and parts to help drive supplier improvement
  • Will support our Direct division sales teams with customer site assessments and system installations (Direct is our Home and Office Delivery division)
  • Will record service activities and other data in hand held computer Other duties may be designed as necessary as it relates to the needs of the position

Qualifications

What you need to have:

  • A high school diploma or GED
  • Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
  • Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
  • Must be an articulate verbal communicator
  • Must possess strong organizational skills and a customer centric focus
  • Must display a high degree of initiative combined with a commitment to high quality work standards
  • Must be technically inclined and detail oriented
  • Must be able to work both independently and as part of a team
  • Must have a clean driving record

Other important stuff to know:

  • A clean driving record means in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents andno major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
  • Must be 21 years of age or older (DOT requirement)

BlueTriton Brands, Inc. (“BlueTriton”) is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin, Saratoga®, AC+ION®, Pure Life®, B’EAU®, and Splash Refresher. BlueTriton also owns and operates ReadyRefresh®, a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at