Business Operations Analyst

4 weeks ago

Englewood, United States beBee S US Full time

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
The Billing and Credit department supports the needs of DISH Wireless subscribers, agents, dealers, and external departments by providing upfront analysis for enterprise releases and projects. The department also provides support for back-office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

  • Customer Payments, Refunds, and Chargebacks
  • Billing, Financing, & Capitalization Accuracy
  • Invoice & Usage Accuracy
  • Customer Fraud
  • Revenue Assurance
  • Vendor Relations (ie. CSG, Payment Gateways/Processors, eComm, Crypto, etc)


The Wireless Device Financing Analyst will support the Wireless Device Financing team within Billing and Credit for all device financing & capitalization projects, initiatives, and escalations related to Dish Wireless device financing operations as we undergo a period of rapid build-out, growth and expansion. A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, and successfully advocate for the betterment of the device financing experience for our customers. Also, this candidate will work on various lines of business within Dish Wireless, data analysis, process automation initiatives, and is able to act as a team lead with regards to payment strategy and effective operations.
Key Responsibilities:

  • Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and use discretion to determine the methods to meet established goals
  • Support the deployment and execution of all Dish Wireless device finance operations linked to payments, capitalization, contracts, and loan payoffs
  • Support financing build-out & deployment related activities for the organization for the Billing and Credit department
  • Lead in planning and implementation of team tasks and projects to ensure a positive customer experience and productive team dynamic
  • Own development of reporting needed to support the Device Financing program
  • Execute on significant milestones to deliver results for established OKRs - both individually and with the team
  • Execute on potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact


Skills, Experience and Requirements
Education and Experience:

  • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience


Skills and Qualifications:

  • Experience in Loan Underwriting, Loan Capitalization, Project Management, Finance, and/or Payment Operations preferred
  • Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
  • Experience with SQL
  • Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
  • Strong written and verbal communication skills
  • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments


Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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