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Dispatcher I

2 months ago

New Orleans, United States Cox Full time
Are you ready to do meaningful work while experiencing great pay and benefits?

We're looking for a detail-oriented Dispatcher I to join our team at Cox Automotive's FleetNet America. You'll play a crucial role in helping us provide best-in-class service to our customers. This is for second, third and weekend shift positions.

If you're looking to make an impact and grow your career, we want to hear from you

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.


Check out all our benefits.

What You'll Do

You'll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

  • Handle all inbound calls in a timely manner.
  • Accurately gather and follow customer requirements during the initial call.
  • Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
  • Ensure accurate billing information is communicated to the service provider.
  • Handle estimates promptly and accurately.
  • Make outbound calls to obtain updates on open events.
  • Keep customers updated on the event status and follow their instructions.
  • Collaborate with the roadside dispatcher when problems arise.
  • Manage time effectively to prioritize and complete tasks within deadlines.


Who You Are

You are proactive and have experience multitasking and problem-solving. Here's what else you bring to the table:

Minimum:

  • High school diploma or GED and up to 2 years of experience in a related field.
  • Strong customer service experience.


Preferred:

  • A degree in related discipline or industry experience.


Help keep the wheels turning and the engines humming. Join Cox today

USD 14.42 - 21.63 per hour

Compensation:

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Application Deadline: 09/10/2024

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.