Director of Housekeeping

1 day ago


Myrtle Beach, South Carolina, United States Brittain Resorts & Hotels Full time
Director of Housekeeping Job Description

The Director of Housekeeping is a leadership role responsible for overseeing and ensuring the cleanliness of the property in accordance with health and company standards. This position involves planning, organization, and development of the housekeeping department, as well as following policies and procedures to maintain high standards of operation.

Key Responsibilities:
  • Plan and organize the work of housekeeping, laundry, and housemen team members to ensure compliance with quality standards.
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
  • Communicate effectively with team members to provide clear direction and recruit, train, coach, and counsel housekeeping team members.
  • Manage finances of housekeeping operations, including budget and inventory controls.
  • Evaluate and report maintenance issues related to furniture, fixtures, and equipment.
  • Monitor daily Time and Attendance of staff to prevent payroll mistakes and overtime.
  • Demonstrate positive leadership characteristics to inspire team members to exceed standards.
  • Service metrics responsibility related to guest service scores and TripAdvisor.
  • Delegate duties and projects with consistent follow-up.
  • Promptly resolve guest complaints or issues.
  • Report any unsafe work conditions to the Resort Manager or General Manager.
  • Ensure proper communication within the department by conducting regular meetings with housekeeping team members.
Requirements:
  • Proven experience supervising housekeeping departments of 80+ employees.
  • Extensive experience in managing large properties with 300 rooms or more.
  • Experience working with different unit types (standard, multi-bedroom, etc.).
  • Experience with foreign labor programs (J-1, H-2B) preferred.
  • Previous experience managing a team of housekeeping employees through motivation, coaching, and development.
  • The ability to anticipate customer needs, change goals, and direction quickly and multitask.
  • Working knowledge of rooms management systems.
  • Proven comfort and experience interacting effectively with all levels of management, guests, associates, and homeowners.
  • Activator/self-motivated to accomplish goals with a strong sense of responsibility.
  • Proficiency with general office PC applications (word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication, and attention to detail.

Benefits:

  • Bonus program
  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Paid Parental Leave (16 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

About Us:

Brittain Resorts & Hotels specializes in legendary guest satisfaction, property management, and marketing. With a rich history dating back to 1943, our company has fostered a set of core values that guide associate development on a personal and professional level. We are a team of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service.

Equal Opportunity Employer:

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities. We participate in E-Verify.



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