Housekeeping Director

1 day ago


Myrtle Beach, South Carolina, United States Brittain Resorts & Hotels Full time
Director of Cleanliness and Quality

The Director of Cleanliness and Quality is responsible for overseeing and ensuring the cleanliness of the property in accordance with the Department of Health, hotel, and company standards. This includes planning, organization, and development of the housekeeping department, as well as following all policies and procedures while striving to improve all standards of operation.

The Director of Cleanliness and Quality is also responsible for ensuring the highest degree of quality guest care is maintained at all times, through prompt and courteous service. This includes staffing, scheduling, training, and developing hourly team members.

The Director of Cleanliness and Quality is expected to plan, organize, and monitor the work of housekeeping, laundry, and housemen team members daily to ensure compliance with our high quality standards. This includes continuous visual inspections of guest rooms and public areas, laundry production, and quality.

The Director of Cleanliness and Quality upholds the highest standards of cleanliness, sanitation, safety, and conduct. They communicate effectively, both verbally and in writing, to provide clear direction to team members.

The Director of Cleanliness and Quality recruits, trains, coaches, and counsels housekeeping team members, following company, state, and federal regulations. They perform reviews of the Housekeeping Department team and manage and motivate management team members in the administration of their duties.

The Director of Cleanliness and Quality purchases, re-orders, and maintains linen and housekeeping supplies and inventory. They manage finances of housekeeping operations, including budget and inventory controls, in relation to resort financial forecasts and budget.

The Director of Cleanliness and Quality evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment. They monitor daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any overtime for the department.

The Director of Cleanliness and Quality delegates duties and projects with consistent follow-up. They promptly resolve any guest complaints or issues and ensure proper communication within the department by conducting regular meetings with all housekeeping team members.

The Director of Cleanliness and Quality has proven experience supervising housekeeping departments of 80+ employees. They have extensive experience in managing large properties with 300 rooms or more. They have experience working with different unit types and have a working knowledge of rooms management systems.

The Director of Cleanliness and Quality is a proven leader who can interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization. They have proficiency with general office PC applications, including word processing, spreadsheets, and databases.

Brittain Resorts & Hotels offers a competitive salary and benefits package, including medical, dental, and vision coverage options, a 401(k) retirement plan with company match, an Employee Assistance Program, and a Brittain Scholarship Program. They also offer local attraction discounts, tuition reimbursement, and a fun and supportive work environment.

Turn a job into a career by joining the team at Brittain Resorts & Hotels in Myrtle Beach, SC. Complete your application today for any of our immediate openings and find out why we were voted one of the Best Places to Work in South Carolina.



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