Call Center Rep: 10:30am-7:00pm
5 days ago
- Provide front line heavy customer contact and direct customer service support to all customers
- Responsible for positive customer interactions
- Answer all questions regarding products and services
- Enter and process orders for hearing devices, supplies and warranties
- Create and maintain logs (log calls in SalesForce)
- Update customer contact information in SalesForce
- Resolve and process some customer complaints
- Resolve pricing and/or billing issues
- Mostly incoming calls (about 60-80 a day)
- Some outbound follow up calls (5-8 per day)
- Minimum High School Diploma or GED required
- Minimum 3 years of Call Center (preferred but will waive for the right candidate)
- Excellent verbal and written communication skills
- Experience working in a small team and building strong interpersonal relations are preferred
- Must be detail-oriented
- Experience working in a fast-paced environment and ability to multi-task
- Proficient with MS Windows & MS Office
Additional Info:
- Pay range: $19-22/hour
- Schedule: M-F 10:30am-7pm
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Minneapolis, Minnesota, United States Ultimate Staffing Services Full timeJob SummaryUltimate Staffing Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries and resolve issues...
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