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Senior Site Specialist

1 month ago

Hunt Valley, United States Life Technologies (Thermo Fisher Scientific) Full time
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Various outside weather conditions

Job Description

As a Senior Site Specialist at Thermo Fisher Scientific Inc., you'll have the opportunity to make a real-world impact by supporting our customers in finding cures for cancer, protecting the environment, and ensuring food safety. Join our team and be a part of something exceptional

Location/Division Specific Information

At Thermo Fisher Scientific, our Unity Lab Services division provides integrated lab service, support, and supply management. As a Senior Site Specialist, you will play a crucial role in delivering world-class scientific support services. This includes order entry, order management, customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations. You may also be involved in media preparation and cell culture support operations.

What will you do?

  • Use Thermo Fisher Scientific's or customer's inventory/order management electronic systems to carry out different tasks, such as on-site program replenishments, order entry, resolving customer service requests, and handling product returns.
  • Provide laboratory services including order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
  • Analyze, maintain, and reconcile various customer and company reports to ensure partner requirements are met
  • Follow established work processes and procedures
  • Listen to customer concerns, address issues with a goal of resolution, and proactively communicate any concerns or potential problems to the supervisor
  • Engage in process improvement activities to enhance efficiency and effectiveness
  • Perform other responsibilities assigned by management


Education

  • High School Diploma or equivalent experience


Experience

  • 2-3 years of equivalent experience, preferably within a laboratory setting or services


Demonstrated customer service, verbal, written, and presentation skills

As a Senior Site Specialist, you must possess exceptional customer service skills, both verbal and written. Your ability to effectively communicate in English is essential, as is your commitment to delivering excellent customer service. You should have the interpersonal skills necessary to collaborate with various levels of Thermo Fisher personnel and customers. Proficiency in using handheld scanners, performing data entry functions, and working with Microsoft Office suite of software is required. Strong organizational skills and the ability to multitask are crucial. This role primarily involves working at customer sites, which may require you to work independently. Personal protective equipment may be required in certain areas of the building. The ability to lift, push, and pull weights of up to 30-40 pounds consistently is necessary.

Join us at Thermo Fisher Scientific Inc. where we are driven by our mission to enable our customers to make the world healthier, cleaner, and safer. As a part of our team, you will have the opportunity to tackle ambitious scientific challenges, drive technological innovation, and support patients in need. We value diverse experiences, backgrounds, and perspectives, so #StartYourStory with us today