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Customer Success Assistant

3 months ago

Jacksonville, United States Jacksonville Signs and Graphics Full time

Customer Success Assistant

Jacksonville Signs & Graphics is a fast-growing company with a family atmosphere. The signs and graphics industry is dynamic and requires agility and flexibility to succeed. Daily work experience varies due to a variety of customer requests and experiences that contribute to a collaborative, fun and productive work environment.

We are looking for the right person to join us as a full-time weekday employee (Monday - Friday, hours can be flexible) to add to our talented team. We value teamwork, empowering our employees to do their job in a positive and engaging way to foster individual, team, company and customer success.

Our Purpose as a company is to Accelerate Customer Success.

Our Niche in the signs and graphics industry is producing innovative and impactful products.

As part of the team, the Customer Success Assistant will be responsible for living our Company Values:

· One Team

· Customer Centric

· Detail focused

· Inquisitive

· Improvement Minded

Duties and Responsibilities

Sales

  • Answer calls coming into business
  • Respond to Contact Form inquiries
  • Input Sales Leads into company management system
  • Coordinate with other departments on customer inquiries
  • Perform Sales Lead follow-up
  • Manage company’s customer shared drive
  • Produce estimates for sales opportunities
  • Collaborate on company sales process to enhance success rate
  • Coordinate installations with internal and external resources

Marketing

  • Maximize the use of installation photos to benefit the company
  • Initiate Google Reviews after every sign installation
  • Research competitors in market
  • Share ideas for differentiating our business in the marketplace
  • Engage new suppliers, partners to maximize company success
  • Solicit insights from industry colleagues that could benefit the company

General

  • Provide general support to company visitors
  • Coordinate with external vendors – suppliers, manufacturers, installers, etc.
  • Partner with Design, Production and Installation teams to maximize success
  • Share ideas and recommendations to enhance the work environment and company culture

Skills and Abilities

  • Proficiency in MS Office (MS Excel and MS Outlook, in particular), TEAMS
  • Project management skills
  • Time management skills
  • Sales or customer service training or background

Intangibles / Soft Skills

  • Positive disposition, life perspective
  • Communication skills
  • Open and honest
  • Active Listener
  • Confident to share ideas and concerns
  • Strong written and verbal communication skills
  • Attention to detail
  • Organizational and planning skills
  • Problem solving skills
  • Ability to multi-task and prioritize work
  • Creativity, open to new ideas and thinking
  • Collaborative with others

Job Specifics

· Days – Monday - Friday

· Hours – 830AM – 5PM, Flexibility if needed

· Pay – Commensurate with Experience

· Benefits

o Weekly pay

o Paid Holidays

o Paid Time Off after employment milestones

o Celebration of key career/tenure achievements

o Opportunities for learning and growth

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (Required)

Ability to Commute:

  • Jacksonville, FL 32257 (Required)

Work Location: In person