We have other current jobs related to this field that you can find below

  • Technical Support Analyst

    5 days ago

    Newark, United States Analytic Search Group Full time

    Job Description In this role you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access Support end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Management and/or troubleshooting...

  • Technical Support Specialist

    1 week ago

    Newark, United States Analytic Search Full time

    In this role you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote accessSupport the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.Management and/or troubleshooting of the...

  • Technical Support Coordinator

    1 month ago

    Newark, United States Vi Living Full time

    The Technical Support Coordinator position at Vi involves providing technical support and training to residents and staff on various computer hardware, software applications, and other technology products. Additionally, this role includes managing and coordinating resident technology support resources, addressing staff technology support tickets, and...

  • Technical Support Specialist

    4 weeks ago

    Newark, United States DecisivEdge Full time

    Job DescriptionJob DescriptionSalary: Technical Support SpecialistPeople Management: NoTravel Required: OccasionalLocation: Newark, Delaware Join our Team:DecisivEdge is a Company of talented consultants dedicated to identifying and addressing our Customers’ most pressing opportunities. We have offices in three geographies, Newark, Delaware, United...

  • Technical Support Specialist

    2 weeks ago

    Newark, United States Essex County College Full time

    Position Details Classification Information UnitJob StatusFLSA Position Information Position Title Technical Support Specialist Reports ToFaculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track? Funding Source Functions and Responsibilities Job Summary Under the supervision of the Director of Information Technology or designee, the...

  • SAP B1 Technical Support

    3 weeks ago

    Newark, United States VDart Inc Full time

    Job DescriptionJob DescriptionRole: SAP B1 / technical supportDuration: 6 Months +Client Location: 3 days a week onsite Newark, NJJob Description:Possessing specialist knowledge of operating systems, devices, applications and softwareProviding technical support to teams within the organization, and to external clients when requiredAssisting with systems...

  • Senior Technical Support Specialist

    6 days ago

    Newark, Delaware, United States CNB Full time

    POSITION SUMMARYThe Senior Technical Support Specialist offers advanced technical assistance and user support for internal desktop systems utilized by team members.KEY RESPONSIBILITIES- Conducts routine maintenance, troubleshooting, and repairs of personal computer systems and peripheral devices across the organization.- Delivers exceptional on-site support...

  • Senior Technical Support Specialist

    6 days ago

    Newark, Delaware, United States City National Bank Full time

    SENIOR TECHNICAL SUPPORT SPECIALISTWHAT IS THE ROLE?The Senior Technical Support Specialist delivers expert-level assistance and support for desktop systems utilized by team members. This role encompasses general maintenance duties, troubleshooting, and repair of personal computing systems and associated peripherals throughout the organization. The...

  • Client Services Associate II

    5 days ago

    Newark, New Jersey, United States Biogensys Full time

    Position OverviewWe are seeking a Client Services Associate II to join our team at Biogensys.Role Responsibilities:Work under the guidance of a supervisory official within a state department or agency or a local jurisdiction.Execute technical tasks in providing information and support while reviewing and validating routine data.Perform additional related...

  • Property Maintenance Technician II

    2 months ago

    Newark, United States Visions Konect LLC Property Management Full time

    Job DescriptionJob DescriptionThe Property Maintenance Technician II assumes responsibility for executing repairs, troubleshooting, and conducting preventive maintenance activities. This role involves the preservation and enhancement of the operational state, quality, and appearance of all building systems and premises within the designated area. Specific...

  • Property Maintenance Technician II

    2 months ago

    Newark, United States Visions Konect LLC Property Management Full time

    Job DescriptionJob DescriptionThe Property Maintenance Technician II assumes responsibility for executing repairs, troubleshooting, and conducting preventive maintenance activities. This role involves the preservation and enhancement of the operational state, quality, and appearance of all building systems and premises within the designated area. Specific...

  • Designer II

    3 weeks ago

    Newark, United States Verdantas Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Verdantas, where innovation meets sustainability, and your career finds purpose.  At Verdantas, we are pioneers in delivering a comprehensive suite of environmental consulting, sustainable engineering, cutting-edge modeling, and digital technology services.  Specializing in thriving markets with strong...

  • APPLIED RESEARCHER II

    4 weeks ago

    Newark, United States Capital One Full time

    130 5th Ave (22130), United States of America, New York, New YorkApplied Researcher IIOverview:At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers...

  • Transportation Staff Engineer II

    1 month ago

    Newark, United States Verdantas Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Verdantas, where innovation meets sustainability, and your career finds purpose.  At Verdantas, we are pioneers in delivering a comprehensive suite of environmental consulting, sustainable engineering, cutting-edge modeling, and digital technology services.  Specializing in thriving markets with strong...

  • Transportation Staff Engineer II

    2 months ago

    Newark, United States Verdantas Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Verdantas, where innovation meets sustainability, and your career finds purpose.  At Verdantas, we are pioneers in delivering a comprehensive suite of environmental consulting, sustainable engineering, cutting-edge modeling, and digital technology services.  Specializing in thriving markets with strong...

  • Academic Support Assistant- Heavy Equipment Operator

    3 months ago

    Newark, United States Delaware Technical Community College Full time

    Summary Statement An incumbent is responsible for facilitating the smooth functioning of one or more laboratories taught in the College and/or an academic center. An incumbent will assist instructors and/or other professional personnel in teaching the students for laboratories and/or will provide assistance organizing tutoring and/or testing services...

  • Transportation Staff Engineer II

    3 months ago

    Newark, United States Verdantas Full time

    DescriptionWelcome to Verdantas, where innovation meets sustainability, and your career finds purpose.  At Verdantas, we are pioneers in delivering a comprehensive suite of environmental consulting, sustainable engineering, cutting-edge modeling, and digital technology services.  Specializing in thriving markets with strong growth trends, we play a pivotal...

  • Direct Service Associate II-Newark, NJ

    4 weeks ago

    Newark, United States Biogensys Full time

    Job DescriptionJob DescriptionWe are hiring a Direct Service Associate II for one of our clients in Newark, NJ.Job Description:Under supervision of a supervisory official in a state department or agency or a local jurisdiction,Performs technical functions in providing information and assistance in reviewing and verifying data of a routine nature; Does other...

  • Administrative Specialist II

    1 week ago

    Newark, United States DelDOT Full time

    Summary Statement The incumbent for this position provides administrative support to the Vocational Rehabilitation Transition Administration. They will serve as a liaison engaging with students, families, community partners, including school personnel and Business partners to represent the DVR agency and receive, obtain, and maintain client information...

  • Transportation Assistant II

    4 weeks ago

    Newark, United States KS Engineers, P.C. Full time

    Job DescriptionJob DescriptionDescription:KS Engineers, P.C. (KSE) is a mid-size engineering and construction management firm ranking in the ENR Top 500 for design and ENR Top 100 for construction management. We are headquartered in Newark, NJ, with regional offices in New York City and Newburgh, NY; Philadelphia and Pittsburgh, PA; Mount Laurel and Mount...

Technical Support II

2 months ago

Newark, United States Everon Full time

TECHNICAL SUPPORT REP II

Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit ~~~ or follow us on LinkedIn. (~~~)

POSITION SUMMARY

This position is responsible for the following responsibilities but not limited to... providing tier 2 technical assistance and remote programming support to field technicians, installers and clients in our 24/7/365 support center. Supported systems include access control, CCTV, intrusion, and fire protection from various manufacturers. This position offers the potential for substantial growth in terms of skills and technical knowledge, as well as opportunities for career advancement within a large organization.

DUTIES & RESPONSIBILITIES

  • Technician Support - Provide phone support to field technicians and installers. Tasks include assistance with troubleshooting issues with existing access control, CCTV, burglary and fire equipment, configuring new devices being added to the system, and confirming functionality.

  • Customer Support - Work directly with customers to answer questions they may have. Assist with troubleshooting any issues they may with their systems in an attempt to resolve remotely. If unable to resolve remotely, begin the process for getting a service call scheduled.

  • Service Request Processing - Receive service requests from customers and remotely troubleshoot all issues. If unable to resolve issue remotely, inform dispatch team so a technician dispatch can be scheduled.

  • Count Contact Maintenance - Process requests for alarm code activations/deactivations for customers. Update central station account information with code and emergency contact list changes.

  • Escalations - Assist with escalations from Tier 1 team members. This may involve working with the Tier 1 team member to resolve or taking over the request and handling it.

Minimum Education and Experience

  • Associate Degree in IT related field

  • Knowledge and proficiency in using computer and MS Office applications (Word, Excel, Outlook)

  • Minimum 2 years technical support experience in similar industry

Preferred Education and Experience

  • Strong understanding of networking principles

  • Genetec Level 1 Certifications: SC-OTC-001, SC-STC-001, SC-SVA-001

  • Genetec Level 2 Certifications: SC-ETC-001, SC-AFC-001

  • Bosch Intrusion Expert Certification

  • Verint EdgeVR Certification

  • Minimum of two additional certifications in Industry systems:

  • American Dynamics

  • Avigilon ACC/ACM

  • Lenel

  • Milestone

  • SoftwareHouse CCURE 9000

  • Stentofon Intercoms

Knowledge/Skills/Abilities/Competencies/Certification

  • Strong Organizational skills

  • Ability to prioritize and maintain multiple assignments.

  • Strong customer service skills

  • Self-motivated, ability to project a professional attitude.

  • Excellent teambuilding, customer service and interpersonal skills

  • Comprehends and learns department practices, rules, and regulations.

  • Speaks clearly and concisely.

  • Effectively communicates with a diverse population.

  • Strong written and verbal communication skills

  • Reacts and thinks quickly and effectively in difficult situations.

  • Follows written and oral instructions/direction.

  • Ability to locate informational resources as needed.

  • Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures.

  • Multi-tasking in various situations

  • Ability to work independently and as part of a team.

  • Ability to adapt to change as business needs require.

  • Ability to manage time effectively.

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at ~~~ to learn more.

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at ~~~ to learn more.