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Associate Director, Patient Engagement; Engagement

3 months ago

Indianapolis, United States Eli Lilly and Company Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Capabilities & Services Management oversees daily operations of the cross-functional team responsible for digital engagement strategies and vendor management. This role includes forecasting and managing resources, recruiting and developing a diverse team, and ensuring timely delivery of outputs to inform business decisions. The Associate Director ensures collaboration across the team and shares best practices. They work with leaders to develop talent and maintain a culture of quality and inspection readiness.

Primary Responsibilities:

Strategic and Technical Leadership

· Provide strategic and technical direction for vendor management and digital engagement strategies.

· Ensure collaboration with team members and other functions to meet deliverables.

· Implement pay-for-performance structures with vendors.

· Oversee vendor performance and contractual terms.

· Use data and metrics to evaluate team and vendor performance.

· Advise leadership on emerging technical needs.

· Manage team activities within budget.

· Ensure quality and compliance with regulations.

Personnel Management and Development

· Recruit, develop, and retain a skilled workforce.

· Foster an inclusive and innovative team culture.

· Develop staff expertise in drug development and project management.

· Maintain a flexible staffing strategy.

· Facilitate performance management and career development.

· Resolve personnel issues with human resources.

· Participate in succession planning and talent assessment.

· Ensure staff compliance with corporate standards and training requirements.

Enterprise Leadership

· Foster a culture of team partnership and shared learning.

· Collaborate across teams to standardize processes and drive efficiency.

· Engage with leaders to assess business needs and deliver innovative solutions.Minimum Qualification Requirements:

· Bachelor’s Degree

· Minimum 5 years of experience in Legal, contracting, or procurement experience

· Qualified candidates must be legally authorized to be employed in the country. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B, or TN status) for this employment position.

Other Information/Additional Preferences:

· Previous supervisory experience.

· Post-graduate degree preferred.

· Broad understanding of drug/device development.

· Strong leadership, critical thinking, and communication skills.

· Experience managing complex projects and leading teams through change.

· Prior experience in the pharmaceutical industry.

· Knowledge of quality systems and customer experience delivery.

· Minimal travel required (0-10%).

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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