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Contact Center Operations Manager

2 months ago

Olathe, United States DH Pace Full time
  • D.H. Pace Company Inc. is hiring a Contact Center Operations Manager in Olathe, KS.
  • The Contact Center Operations Manager oversees the daily functions of the contact center, ensuring optimal performance and exceptional customer service.
  • Monitor KPIs : Track key performance indicators to ensure compliance, cost-effectiveness, and alignment with strategies.
  • Manage HR related Tasks : Oversee scheduling, attendance, hiring, training, and HR processes like onboarding and performance management.
  • Strong understanding of the contact center environment and the key levers to enhance performance and achieve targets
  • Distribution, construction, and service organization that offers customers a complete range of door and door related products, including commercial security integration
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Company paid: Life insurance, short-term disability, & long-term disability