Contact Center Operations Support Analyst
1 day ago
DH Pace Company, Inc. is seeking a highly skilled Contact Center Operations Support Analyst to join our team in Olathe, KS. As a key member of our Contact Center operations team, you will play a crucial role in optimizing our operations and enhancing customer experiences.
Key Responsibilities- Manage labor resources to ensure seamless Contact Center operations
- Create custom dashboards to track key performance indicators (KPIs) and support data-driven decision making
- Develop and maintain knowledge management systems to ensure our team has access to the information they need to succeed
- Collaborate with various teams to align initiatives with operational needs
- Maintain Standard Operating Procedures (SOPs) and communicate changes to the Contact Center
- Bachelor's degree in business, statistics, or a related field
- At least 3 years of experience in Workforce Management or contact center operations
- Proficiency in WFM software, Excel, and strong communication skills
- Ability to multitask in a fast-paced environment
- Competitive compensation and annual performance evaluations
- 401k retirement plan with employer match
- Medical, dental, and vision options available on the 1st day of the month following your start date
- Paid time off plan and paid holidays
DH Pace Company, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for optimizing processes and enhancing customer experiences, we encourage you to apply today.
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Contact Center Operations Support Specialist
5 days ago
Olathe, Kansas, United States DH Pace Full timeJob SummaryDH Pace Company, Inc. is seeking a highly skilled Contact Center Operations Support Analyst to join our team in Olathe, KS. As a key member of our Contact Center operations team, you will play a vital role in optimizing our contact center operations, leveraging expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to...
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Contact Center Operations Support Specialist
4 days ago
Olathe, Kansas, United States DH Pace Full timeContact Center Operations Support RoleDH Pace Company, Inc. is seeking a skilled Contact Center Operations Support professional to join our team in Olathe, KS. As a key member of our Contact Center operations team, you will play a vital role in optimizing our Contact Center operations, leveraging expertise in Workforce Management, Reporting and Analytics,...
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Contact Center Operations Manager
2 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeJob Title: Contact Center Operations ManagerWe are seeking a highly skilled and experienced Contact Center Operations Manager to join our team at D.H. Pace Company, Inc. in Olathe, KS. As a key member of our operations team, you will be responsible for overseeing the daily functions of our contact center, ensuring optimal performance and exceptional customer...
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Contact Center Operations Manager
2 weeks ago
Olathe, Kansas, United States DH Pace Full timeContact Center Operations ManagerD.H. Pace Company Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the daily functions of our contact center in Olathe, KS. As a key member of our team, you will be responsible for ensuring optimal performance and exceptional customer service.Key Responsibilities:Oversee Daily Operations: Ensure...
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Contact Center Operations Manager
4 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeJob OverviewD.H. Pace Company, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the daily functions of our contact center. This role is responsible for ensuring optimal performance and exceptional customer service.Key ResponsibilitiesTeam Leadership: Manage and develop a team of customer service representatives to achieve high...
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Contact Center Operations Manager
1 month ago
Olathe, Kansas, United States DH Pace Full timeContact Center Operations ManagerDH Pace Company, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the daily functions of our contact center in Olathe, KS. As a key member of our team, you will be responsible for ensuring optimal performance and exceptional customer service.Key Responsibilities:Oversee Daily Operations: Ensure...
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Contact Center Operations Manager
4 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeJob OverviewD.H. Pace Company, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the daily functions of our contact center. This role is responsible for ensuring optimal performance and exceptional customer service.Key ResponsibilitiesTeam Leadership: Manage and develop a high-performing team to deliver exceptional customer...
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Operating Room Nurse
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Community Center Floor Supervisor
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Financial Analyst
4 weeks ago
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Business Analyst
2 weeks ago
Olathe, Kansas, United States DH Pace Full timeJob Title: Local Market Business AnalystAt DH Pace Company, Inc., we are seeking a highly skilled Local Market Business Analyst to join our Corporate Process Improvement Team in Olathe, KS. As a key member of our team, you will provide support to Business Analysts and management on process improvement projects to ensure successful project completion.Your...
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Operating Room Radiologic Technologist
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Senior Financial Reporting Analyst
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Senior Financial Reporting Analyst
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Olathe, Kansas, United States KVC Health Systems Full time{"title": "Senior Financial Reporting Analyst", "description": "Job SummaryWe are seeking a highly skilled Senior Financial Reporting Analyst to join our team at KVC Health Systems. As a key member of our finance department, you will be responsible for preparing and reviewing accurate and timely monthly financial statements, analyzing financial data, and...