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Technical Training Program Lead
3 months ago
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together
Anaplan is seeking a dynamic and experienced Technical Training Program Lead to manage the development and execution of the company's technical training strategy. The ideal candidate is a highly motivated, organized, and eager to blend their technical skills with training expertise to deliver deeper technical knowledge and certification across Customer Support, Customer Success, Professional Services, Implementation Partners, and Anaplan Customers.
To be successful in this role, you should have a proven track record of driving successful learning initiatives within a technology-focused organization. You should be comfortable working with cross-functional teams and have a deep understanding of content creation, process improvement, and learning strategy. Candidatemust thrive in a fast-paced environment, be self-started,andhave a strongbias for action.
Whatyou'llbe doing:
- Develop role-based core competencies and learning objectives for internal and external technical roles, including Customer Support, Professional Services, Customer Success, implementation partners, and customers
- Maintain a training curriculum that is highly effective and scalable for technical audiences, including the optimization of existing content and the creation of novel training materials
- Drive education on our core product functionality as well as upcoming product releases
- Facilitate product adoption through the creation and delivery of technical training content, including courses accessed through a Learning Management System, as well as public, private, and internal courses delivered live in a classroom setting
- Own the outcomes of your training programs: continually measure program success, participant performance, and business impact
- Cultivate a strong relationship of trust and effectively manage an ongoing operational rhythm with Product Management, Product & Solution Marketing, Professional Services, Customer Success, Partner & Alliances, Customer Support, and GTM Enablement peers
- Strategize with the Product Management, Product & Solution Marketing, Professional Services, Customer Success, Partner & Alliances, and Customer Support teams on technical training needs to make continual improvements and iterations
- Become an expert in Anaplan modeling techniques and standard methodologies by completing Level 1 and 2 training within 3 months and level 3 training within the first year, as well as maintaining all certifications as requirements change.
- Stay current with all new Anaplan standard methodologies and software improvements.
You have:
- 5+ years of experience in technical training, learning program development, and facilitation
- 5+ years of hands-on Anaplan experience preferred
- Business planning and program management experience
- Strong oral and written communication skills and high attention to details
- Passion for learning, teaching, and constant improvement
- Ability to comfortably and expertly present to large groups using multiple delivery methods, for lengthy periods of time
- Ability to communicate concepts in a concise, logical manner so students can absorb and retain
- Flexibility to prioritize multiple activities simultaneously
- Ability to work effectively in a fast-paced, dynamic environment.
If you are a results-driven professional with a passion for building and managing successful technical training programs, we invite you to apply for the Technical Training Program Lead position at Anaplan.
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplandoes not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video orin person.
- Send job offers via email. All offers arefirstextended verballybya member of our internal recruitment teamwhenever possible,and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.comemail address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an emailtohumanresources@anaplan.combefore taking any further action in relation to the correspondence.
