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Showroom Coordinator, Part-Time – San Francisco
4 months ago
Showroom Coordinator, Part-Time – San Francisco, CA
Our Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Union Square location, and provide coverage as needed for our Walnut Creek location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.
This position is in-person at our showroom in San Francisco, CA. The ideal candidate will be able to work a Friday - Monday schedule.
The targeted budget for this position is $26/hr. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do:
Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.Greet and welcome guests with enthusiasm, warmth and professionalism. Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.Manage the security of goods and provide expertise on operational policy and procedure.Maintain a clean, organized, and welcoming environment for customers throughout their visit. This includes setting up and breaking down the showroom, refreshing the waiting room, and monitoring room temperature, music level, etc. to maximize comfort for guests.Manage and organize appointments for pick-ups, resizing, and repairs.Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.Execute merchandising directive from headquarters.Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.You’re a great candidate if you have:
Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferredA dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interactionExcellent written and verbal communication skillsStrong attention to detailAn ability to think critically and adapt quickly in a flexible environmentExceptional time management skills and accountabilityA team player mindset with an ability to work collaboratively and cross-functionallyStrong computer and organization skillsInterest in socially and environmentally responsible organizations and productsWhat We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth In addition, we offer competitive compensation and a robust benefits package, including:
401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Pre-Tax Commuter Benefits. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice – we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders
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