Technical Consultant

3 days ago

Alpharetta, United States Philips Full time

Job Title
Technical Consultant (Advanced Visualization and Artificial Intelligence )
Job Description

The Implementation Specialist is responsible is responsible for following defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions for our Advanced Visualization and Artificial Intelligence solutions.

Your role:

The Implementation Specialist is responsible for researching and determining root cause(s) for issues and providing technical support for our Advanced Visualization and Artificial Intelligence solutions.
Receives, registers, and provides technical service to the requests or problems coming in from all escalation channels and communicates solutions, actions or root cause acting in accordance with our regulatory guidelines.
Solutions are provided by using remote and onsite diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the internal customer informed of the service status.
Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration, and action.
Develops Action Plans for Escalations and ensures acceptance from the customer.
Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market
You're the right fit if:

Education: 4-year degree in Computer Science, Information Technology, or other related field with Engineer/Network Engineer/Microsoft Certifications desired
Minimum 6 years of related experience with 2+ years prior experience in a remote support customer facing role. Prior experience with Medical Support is highly desired.
Experience administering VMware solutions.
Experience with SQL queries, maintaining, and troubleshooting Microsoft Server, VMWare, Hyper-V, Nutanix and Microsoft SQL, as well as HP storage: Scality, and 3PAR.
Competent in IT/Network diagnosis/system connectivity/Remote service essential.
Ability to travel as needed for onsite client visits
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

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