Medical Support Assistant

4 weeks ago

Kapolei, United States Department Of Veterans Affairs Full time
Summary

The Medical Support Assistants (MSAs), assigned to Pacific Islands Health Care System to include its Outpatient clinics and Community Based Outpatient Clinics (CBOC), are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. MSAs are considered chief sources of patient care and patient flow information.



Duties

The MSA position typically has responsibility for the overall coordination of clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, inpatient discharges, appointment check ins/check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation, making transportation arrangements for patients, and relaying medical test results to appropriate professional medical staff for immediate action. The MSA explains medical tests and exam instructions to be observed and test preparation procedures to the patient prior to appointment. MSA provides any related instructional sheets for special procedures and facilitates patient appointments; assures a medication list is provided to patient at each visit; relays any medication issues to the appropriate clinical staff; and shares other general information, initiating appropriate action as required. The MSA initiates forms for authorization to perform surgery and other procedures, monitors the waiting areas for possible changes of patient conditions, and initiates appropriate measures in emergency situations.

The Veterans Affairs Pacific Island Health Care System (VAPIHCS) is a Level 3 facility and ranks among a complex system in the VA serving the Sierra Pacific Network (VISN 21). The VAPIHCS offers a full range of comprehensive health care services including Dentistry, Geriatrics & Extended Care, Imaging, Medicine Services, Mental Health Services, Pathology & Laboratory Medicine Service, Primary Care, Radiation Oncology, Rehabilitation Services, and Specialty Services. The VAPIHCS offers several special medical programs in include Home Health Services, Homeless Veteran Services, Pharmacy Specialized Services, Rurality, Spinal Cord Injury, TeleHealth, and Women's Health Centers. The VAPIHCS operates eight community-based outpatient clinics (CBOCs) covering seven county areas. These outpatient clinics are in American Samoa, Guam, Saipan, Hilo, Kauai, Kona, Leeward Oahu, Maui, and Windward Oahu.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:

  • Scheduling, canceling, re-scheduling appointments and/or consults.
  • Entering no-show information; monitoring appointment requests from multiple electronic sources.
  • Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
  • Monitoring both inpatient and outpatient appointments in areas of responsibility.
  • Verifying and updating demographics and insurance information when patients check in to appointments.
  • Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.


Work Schedule: Varies
Compressed/Flexible:
Telework: Not-available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Below are the salary breakdown of each location:
  • Honolulu
    • GS-05 Salary Range: $ 43,074.00 to $ 56,001.00 per annual
  • Pago Pago
    • GS-05 Salary Range: $ 41,446 .00 to $ 53,885.00 per annual
  • Guam - Agana
    • GS-05 Salary Range: $ 41,446.00 to $ 53,885.00 per annual
  • Hilo
    • GS-05 Salary Range: $ 43,116.00 to $ 56,056.00 per annual
  • Kauai - Lihue
    • GS-05 Salary Range: $ 43,074.00 to $ 56,001.00 per annual
  • Kona CBOC - Kailua Kona
    • GS-05 Salary Range: $ 43,116.00 to $ 56,056.00 per annual
  • Ewa beach
    • GS-05 Salary Range: $ 43,074.00 to $ 56,001.00 per annual
  • Maui - Wailuku
    • GS-05 Salary Range: $ 43,116.00 to $ 56,056.00 per annual
  • Windward- Kaneohe
    • GS-05 Salary Range: $ 43,074.00 to $ 56,001.00 per annual

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