Manager, Restaurant Operations of Complimentary Venues

Journey with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position requires you to be on-site at our Miami office and travel to the fleet 30% to 50% of the time on monthly basis.

Position Summary:

The Manager, Restaurant Operations for all Complimentary Venues and Crew Dining, is responsible for providing strategic direction and support to fleetwide complimentary venues restaurant and to assist Leadership to achieve brand and company goals. 80% of the time should be the focus on the shipboard venues. Manager, Restaurant Operations of Complimentary venues is a position which require an extensive focus on the day-to-day operations.

Essential Duties and Responsibilities:

• Leadership

  • Provides strategic direction to fleet Restaurant Leadership, for all complimentary venues such as Sorrento’s, Park Café, Café Promenade, Café 270, Crew Garden Café, loyalty lounges…

  • Provides leadership, guidance, coaching, support, and supervision to the onboard team to help accomplish department and brand goals and objectives as well as maximize output and business effectiveness.

  • Provides insights and guidance on operational, performance, and conduct challenges when required.

• Strategic

  • Defines departmental objectives, develops strategic plans, and deploys supporting tactics and project work for the front of the house for Restaurant Operations that support complimentary venues.

  • Continually supports and role models the ROYAL Way standards for Restaurant Operations.

  • Owns all complimentary venues SOP & crew dining for all venues for the front of the house.

• Food Safety

  • Drives the compliance with Food Safety Standards along with all Leadership Teams. Communicates areas for improvement or best practice with stakeholders.  

• Financial

  • Manages all financial aspects of complimentary venues with a particular focus on fostering a culture of fiscal responsibility and accountability with our Shipboard Teams. Develop budgets and forecasts for the departments and identify product and operational efficiencies that drive cost reductions and product enhancements.

  • Own the Point-of-Sale System set up and maintenance ensuring smooth communication and reporting as well as expense management (i.e., cost of sales).

• Human Resources

  • Follow up on approved guidance regarding Crew Members selection.

  • Ensures Team Members are provided with the path for growth in a fair and equitable manner.

• Operational Excellence

  • Owns the execution of all aspects of operational excellence for all Complimentary Restaurant Operations including menu development, seating charts, flow, small wares, Par Levels, reservation systems (if any)…

  • Partners closely with the culinary team to ensure alignment in philosophies and direction, as well as establishing a strong support mechanism for all culinary/food production initiatives including matrices and menu engineering.

• Development

  • Collaborate with all members of the Shoreside Food & Beverage Operations leadership to evolve dining concepts, service styles, menus, and any other work associated with Restaurant Operations.

• Change Management

  • Executes all change management regarding Complimentary Venues timely and accurate information is provided to all stakeholders through multiple channels including but not limited to newsletters, memos, culinary guides, SOPS, and more.

• Business Excellence

  • Authors and approves all policies (i.e., SQM), processes, and procedures for Complimentary Venues with Leadership Teams. Fosters a culture of quality control and consistency through documented, shared, and communicated approaches across all operations.

  • Supports the achievement of Key Performance Indicators across all Complimentary Venues Provide guidance and corrective action objectives for continuous improvement.

• Marketing

  • Leads partnership efforts with marketing to ensure all entities are informed and aligned with the branding and communications strategies, brand guidelines and overall and corporate strategic goals. Manages the creation of all physical, digital, and multi-media content; ranging from physical signage to Cruise Compass. Owns the systematic review and assessment of collateral for accuracy.

• Team Member Engagement

  • Drives the Team Member F&B Experience across the Shipboard by fostering a feeling of care and community.

  • Ensures all menus, set up, layout, and meet expectations in crew venues.

Qualifications, Knowledge & Skills:

• Minimum of a bachelor’s degree required. Minimum of 5 years in a professional or supervisory position within the hospitality industry, including dining services or restaurant operations, where a quality standards program existed, was reviewed, and enforced. 

• Must have demonstrated a high level of proficiency in hospitality management general business management.

• Speaks and writes English and demonstrated a high level of interpretative skills for oral, written, schematic, or diagrammed instructions. 

• Must have a working knowledge of personal computers within a Windows environment with e-mail, Microsoft Word, Excel, PowerPoint and related printers and equipment.

• Excellent interpersonal skills required, communicating in a multicultural environment with all levels of employees and management. Ability to work in a fast-paced environment and manage multiple projects and priorities. Able to travel (up to 50% of the time) on trips of 2-14 days depending on itinerary.

• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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