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Director of Venue Management

2 months ago

Miami, United States Elevate Entertainment Group Full time
About Us

Elevate Entertainment Group is a leading provider of entertainment destinations that connect people through shared experiences. As a pioneering company in the industry, we operate a portfolio of brands that include EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam, and Violet Crown Cinemas. Our venues offer a diverse range of activities, including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from our scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The Executive Director of Entertainment Operations is a key leadership role that oversees the operation of our largest flagship venues. As a brand ambassador and leader, you will be responsible for overseeing all aspects of the venue's operation, from strategic planning and business development to day-to-day management. This includes profit and loss management, expense control, people strategy, maximizing revenue opportunities, ensuring guest satisfaction, and execution of all policies and procedures in partnership with the Elevate Support Center (ESC).

Responsibilities
  • Financial Responsibilities:
    • Develop and execute business strategies to achieve financial goals and enhance overall performance.
    • Ensure attainment of budgeted sales results and control expenses to budget.
    • Manage budgeting, financial forecasting, and expense control to maximize profitability.
    • Evaluate financial performance and implement strategies to achieve revenue growth.
    • Manage and maintain appropriate inventory levels for food, beverage, alcohol, supplies, and equipment.
  • Venue Operation Responsibilities:
    • Identify and capitalize on market trends to ensure the venue remains a competitive and innovative destination.
    • Implement and maintain high standards of service, cleanliness, and safety throughout the venue.
    • Hold regular meetings and conference calls to communicate company directives and reinforce policies and procedures.
  • People Responsibilities:
    • Oversee daily operations, including staffing, scheduling, and facility maintenance, to ensure a smooth and efficient operation.
    • Execute and optimize operational processes to enhance guest satisfaction and cast member productivity.
    • Provide effective and influential leadership to all managers and cast members.
    • Recruit, train, and develop a high-performing team of managers and cast members.
    • Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
  • Guest Responsibilities:
    • Foster a guest-centric culture, focusing on delivering exceptional experiences that exceed expectations.
    • Foster a positive and collaborative work environment, promoting cast member engagement and retention.
    • Execute on operational strategies to enhance the guest experience and overall service quality.
    • Perform other related duties as necessary or assigned.
Requirements
  • Education: Bachelor's Degree in hospitality, management, or a related field.
  • Experience: Minimum 7 years of experience in dine-in cinema, family entertainment center, hospitality industry, or restaurant operations management.
  • Skills and Abilities:
    • Influence and negotiation skills.
    • Collaborative and builds strong relationships with people of diverse backgrounds, educational levels, and life experiences.
    • Strong planning and organizational skills.
    • High guest satisfaction expectations and focus.
    • Resourceful problem-solving skills.
    • Self-motivated and results-driven.
    • Holds self and others accountable to high-performance standards.
Benefits
  • Competitive pay and growth opportunities.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
  • Employer-paid life insurance and short-term disability.
  • Voluntary supplemental life insurance.
  • Voluntary long-term disability.
  • Pet insurance.
  • Flexible spending account.
  • Flexible PTO.
  • Cast member perks - discounts on movies, attractions, and food and beverage.

Elevate Entertainment Group is an equal employment opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.