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Activities Desk Clerk

4 months ago

Grand Canyon, United States Grand Canyon National Park Lodges Full time

Live. Work. Explore. as a part of our Transportation team in Grand Canyon National Park

Grand Canyon National Park Lodges operates 6 hotels, 3 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring an Activities Desk Clerk to Live. Work. Explore. this season

Job Summary:
Sell Grand Canyon National Park Lodges in-park activities and check-in guests with reservations for activities.

The Details:
Position Type: Seasonal
Pay: $15.75 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

  • Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
  • Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world

Benefits and Perks:

  • Rec Center – Fitness Equipment, Computers, and Free WiFi
  • Paid Day off on your birthday with restaurant & retail discounts
  • Discounted mule rides
  • Summer Property Olympics
  • Free Grand Canyon Railway Train Rides
  • Exclusive retail, lodging, and dining discounts at other Xanterra properties
  • 15% Verizon service/products discount
  • $350 Referral Bonus Program
  • The adventure of a lifetime

Responsibilities:

  • Sell in-park activities such as bus tours and mule rides.
  • Check-in guests for in-park activities including Phantom Ranch guests, mule riders, and pre-paid bus tours.
  • Provide accurate information to guests regarding company-offered activities and services as well as general park information.
  • Handle all transactions with expediency and accuracy using the activities desk software.
  • Handle guest complaints with discretion, professionalism, and courtesy.
  • Do shift deposit ensuring accounts are balanced.
  • Complete opening and closing side duties for each desk assignment.
  • Work with the related areas, and businesses, on passenger counts for the various tours.
  • Other duties as assigned.

Qualifications:

  • One year of hotel front desk or high public contact experience.
  • Good verbal communication skills with the ability to interact with a very broad cross-section of guests.
  • Proficiency in Windows based software products is required. 
  • One year of front desk computer software experience.
  • One year of previous cash and credit card handling experience.
  • Good attention to detail.
  • Physical ability to experience and participate in activities sold by the company and their business partners.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.