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Public Cloud Platform Management/Operations Engineer

4 months ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


Enterprise Technology Infrastructure, Platforms & Services (ETIPS) delivers services and operational support to meet business integration objectives. Architecture leadership to provide scalable, secure, and highly available infrastructure solutions to meet care delivery business needs and enable future business growth.


As an enterprise enabling team, we will partner with CIOs and their Lines of Business to build faster, better and cost-effective solutions powered by elastic, resilient and secure infrastructure, services and platforms by:

  • Running 75% of our business in the public cloud
  • Transforming our customer and advocate experience with a modern Omni Platform
  • Delivering Best-In-Class Digital Workplace Experience
  • Accelerating NIEs Integration with Excellence
  • Building high performing, engaged teams


Our culture of integrity, diversity and inclusion is the foundation of all we do. Our platforms and services empower speed to market to meet consumer needs while improving the overall health care experience. We strive to provide an exceptional experience to those with whom we work and serve.


In this position you will be contributing to efforts to Evaluate, Enable, Improve, and Secure the Public Gov Cloud Platforms. Contributing to and improving on going Public Gov Cloud Platform operational items (FinOps, SecOps, CustOps, & TechOps). Supporting Public Gov Cloud Platform enabling products both proactive and reactive.


You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Maintain and operate the public gov cloud enablement products and services
  • Identify and implement Tenant/Organization configuration gaps and best practices
  • Become a SME on the products and services used to enable the public gov cloud for the enterprise
  • Support management updates, status reporting, and dashboards from a platform health and security perspective to demonstrate platform progress and process maturity. Adhoc data pulls where reporting and dashboards are not in place
  • Enable and support product engineering teams hosting of products and services in the gov cloud. Breakfix coding in the platform enabling products
  • Gov Cloud Hygiene; inventory management, lifecycle management, Key rotations, Security, and Financial
  • High Priority on call support owning and driving remediation of major service events
  • Partner with security, compliance, and identity and access management to identify and implement cloud platform gaps
  • Create and Maintain customer documentation including FAQs
  • Partner with Product leadership to complete work, provide requirements, and stake holder input
  • Work with Cloud hosting vendors pushing boundaries on organization cloud platform configuration
  • Assist vetting customer requests and creating recommendation to leadership for new and non-standard Cloud Services and integrations


The complexity of this role can be challenging. We work on cloud platform enablement where public gov cloud accounts host healthcare technology products and services. Everything you work on will have implications that impact others.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or 4+ years equivalent experience
  • 2+ years working in a DevOps model
  • 2+ years of experience architecting, delivering, and operating large scale, highly available system
  • 2+ years of experience with at least 1 DevOps engineering/scripting tool such as Jenkins, Terraform, CLI, Powershell, Python
  • 1+ years of experience in a fast paced, Agile, continuous integration environment
  • 1+ years of experience in Systems Monitoring, Alerting and Analytics
  • 1+ years of experience in Log aggregation reporting tools, such as: Elasticsearch, Splunk
  • Ability to obtain NAC clearance
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86


Preferred Qualifications:

  • Certification in a cloud platform (AWS, GCP, Azure)
  • Experience in managing and using a Public Cloud Platform (GCP, AWS, Azure)
  • Experience in complex projects with division or company-wide scope
  • Healthcare Industry experience
  • Familiarity with IT standards and best practices, audit, security and compliance (ex: ITIL, ITSM, SOC2, HIPAA, NIST, HITRUST CSF)


As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.


Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.