Branch Coordinator

1 month ago

Norcross, United States REXEL Full time
The position of Branch Coordinator will be based out of our Norcross, GA Location

Summary
The Branch Coordinator is responsible for supporting the branch in all back-office functions to include stock and direct PVR’s, processing vendor returns, customer credits, as well as other operational functions. May fill in for other branch and warehouse roles.

 

What You’ll Do

  • Provide support to the Branch Manager by performing daily tasks related to back-office operations
  • Ensure a positive customer experience that meets or exceeds expectations and is consistent with the company's quality standards
  • Process customer payments and resolve discrepancies, invoices, credit rebills, and Getpaid disputes
  • May be involved in direct or project billing POV. May be responsible for large customer portal billing and customer returns/credits and adjustments 
  • Ensure compliance with company policies and procedures including but not limited to compliance in facilities maintenance, safety and ensures maintenance of branch fleet 
  • Assist with branch expenses. Responsible for ordering and monitoring office and janitorial supplies and other items needed for special customer events
  • Ensure that expenses are coded properly and submitted for payment in a timely manner
  • Assist with preparing for annual physical inventory, bin location maintenance and cycle counts, as needed
  • Prepare and deliver bank deposits to the proper institutions and is responsible for the branch cash box 
  • May be responsible for manufacturer order entry and returns to vendors/manufacturers and resolves discrepancies for supplier invoices 
  • Work on special projects, analysis, or reports as requested by the Branch Manager 
  • Assist with other warehouse or branch duties as needed
  • Other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

  • High School or GED
  • 2+ years of customer service, sales, or electrical distribution experience preferred 


Knowledge, Skills & Abilities

  • Strong communicate skills; ability to communicate on all levels within internal and external groups 
  • Strong written and verbal communication skills 
  • Good team player 
  • Strong organizational skills 
  • Ability to work efficiently and meet tight deadlines 
  • Ability to perform various tasks on computers, including the use of Excel, Outlook, and Word is required 
  • Great attitude


Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Working Environment

  • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%
  • Exposed to electrical hazards; risk of electrical shock Occasionally – up to 20%
  • Handles or works with potentially dangerous equipment Occasionally – up to 20%
  • Travels to offsite locations Occasionally – up to 20%


Physical Demands

  • Sit: Must be able to remain in a stationary position Constantly – at least 51%
  • Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%
  • Use hands to finger, handle or feel: Operates a computer and other office machinery    Constantly – at least 51%
  • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one’s self to maintain computers in the lab/under desks/in server closet Occasionally – up to 20%
  • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment Occasionally – up to 20%
  • Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%


Weight and Force

  • Up to 10 pounds Constantly – at least 51%
  • Up to 25 pounds Occasionally – up to 20%
  • Up to 50 pounds Occasionally – up to 20%
  • Up to 75 pounds None


“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”


 

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