Analyst, OC Operations

1 week ago

Brentwood, United States Tractor Supply Company Full time
Overall Job Summary

The Omni Channel Analyst is responsible for managing all aspects of either fulfillment or the returns processes including analysis, exception management and process improvement. This position works cross functionally with vendors and internal departments to improve processes that ultimately aid in reducing profit and sales loss and to continually improve the overall experience for our customers. Essential Duties and Responsibilities (Min 5%)

Manage the operational aspects of the multiple programs including but not limited to Buy Online Pickup in Store, Ship from Store, Ship from DC, Return to Vendor (RTV), Claims process, In store returns and 3rd Party Liquidators/Vendors. Maintain tight control of what gets paid and how much is paid based on budget considerations Properly manage claims and serve as a resource to staff on proper handling and decisions in the claims process Use analytics and best practices to identify opportunities to improve returns programs, customer experiences, and optimize return shipping rates & expenses. Work with Product Managers & third-party partners to develop long-term technical & process solutions to drive improvements Develop cross-functional relationships with various operational groups including Logistics, Stores, Finance, Accounting, LP and Customer Service to drive operational changes within the organization. Develop and report to leadership key insights into the Omni Channel business Provide regular Omni-channel metrics and analysis reporting for management team and cross functional teams Drive strategic initiatives and projects, from research and discovery, requirements gathering to project plan task deliverables. Once implemented, manage continuous improvement, and support the business unit in driving additional profitable sales Accountable for driving improvement in key metrics for the business
Required Qualifications

Experience: 3+ years of related business experience in Omni-Channel or Ecommerce

Education: Bachelor’s degree in Business, Operations, Planning, Supply Chain, IT or an appropriate business-related field of study. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities

Good knowledge of the LTL industry including handling of freight, loading trailers, and proper documentation Excellent communication and presentation skills: story-lining, email communication and strong personal impact. Strong quantitative problem-solving skills; curiosity for understanding root causes. Familiarity with claims/Returns/RMA processes Ability to bridge between technical solutions and real-life organizational dynamics. Strong Microsoft Office skills, particularly Excel, Pivot tables. Possess Business Intelligence Software experience and quick software acumen. SAP Business Objects, Tableau, PowerBI software experience preferred. Strong thought leadership: can stand up for ideas and concepts while still maintaining collaborative spirit. SQL experience a plus
Working Conditions Hybrid / Flexible working conditions Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Reaching overhead Lifting up to 10 pounds Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

  • Analyst, Operations

    2 weeks ago

    Brentwood, United States Tractor Supply Full time

    This position will support the ongoing success of Tractor Supplys Analytics and Reporting needs for the Store Operations department. The Analyst, Ops & Reporting will provide the insight and analysis needed to promote execution, understanding, and g Operations, Analyst, Reporting, Operation, Project Management, Business, Retail, Business Services

  • Sales Operations Analyst

    3 weeks ago

    Brentwood, Tennessee, United States TSC Full time

    Job Overview The role of the Sales Operations Analyst is pivotal in overseeing the Sales and Operations Planning (S&OP) process. The primary objective is to harmonize cost, service, and capacity throughout the supply chain, thereby enhancing both revenue and profitability. Utilizing S&OP methodologies and analytical tools, this position will track...

  • Identity Operations Analyst

    4 weeks ago

    Brentwood, Tennessee, United States LifePoint Health Full time

    Position Overview:As an Identity Operations Analyst at Lifepoint Health, you will play a crucial role in enhancing our healthcare delivery network by managing and optimizing our Identity and Access Management (IAM) systems.About Us:Lifepoint Health is committed to delivering high-quality healthcare services to rural communities across the United States. Our...

  • Analyst, Operations

    2 weeks ago

    Brentwood, United States Tractor Supply Company Full time

    Overall Job Summary This position will support the ongoing success of Tractor Supply’s Analytics and Reporting needs for the Store Operations department. The Analyst, Ops & Reporting will provide the insight and analysis needed to promote execution, understanding, and growth across our 2000+ stores. In addition, they will also provide support, ownership,...

  • Financial Analyst

    6 days ago

    Brentwood, Tennessee, United States HBS Overhead Full time

    Financial Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Financial Analyst to join our team at HCA Healthcare. As a Financial Analyst, you will play a critical role in supporting divisional operations and clinical leadership on compensation-related analyses.Key ResponsibilitiesSupport divisional operations and clinical leadership on...

  • Financial Analyst

    2 weeks ago

    Brentwood, Tennessee, United States HBS Overhead Full time

    Financial Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Financial Analyst to join our team at HCA Healthcare. As a Financial Analyst, you will play a critical role in ensuring the accurate and timely preparation of work papers and analyses to report and analyze hospital-based practice operations.Key ResponsibilitiesSupport divisional...

  • Financial Analyst

    1 month ago

    Brentwood, United States HBS Overhead Full time

    Description This position is an on-site role at our office located at 2000 Health Park Drive, Brentwood, TN 37027. Applicants are required to be based in the Nashville, TN area. Do you have the career opportunities as a Financial Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare, the nation's...

  • Financial Analyst

    6 days ago

    Brentwood, United States HBS Overhead Full time

    Description This role will work on-site at our offices located at 2000 Health Park Drive, Brentwood, TN 37027 Do you have the career opportunities as a Financial Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare, the nation's leading provider of healthcare services. In this role, you will have the...

  • IT Systems Analyst

    6 days ago

    Brentwood, Tennessee, United States Vaco Full time

    Job Title: IT Systems AnalystLocation: Nashville, TN (Hybrid - On-site 2 days per week)Salary: Up to $80,000 per yearJob OverviewWe are seeking a highly skilled IT Systems Analyst to join our team. In this hybrid role, you will be a crucial part of our IT department, working both remotely and on-site in Nashville, TN. This position requires a deep...

  • Research Analyst

    4 months ago

    Brentwood, United States Gatewood Wealth Solutions Full time

    Job DescriptionJob DescriptionGatewood Wealth Solutions is seeking a skilled and dedicated Research Analyst to join our team in St. Louis. The Research Analyst position is an exciting opportunity to collaborate with a planning-centric team to design, build, and protect the financial goals of our clients. As a Research Analyst, you will be responsible for...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Experience Required We are seeking a qualified individual to support budget development and serve as a secondary resource for current Senior Financial Analysts across various service lines. This position has the potential for conversion from temporary to permanent employment. Work Arrangement: This role operates on a hybrid schedule:...

  • Business Analyst

    4 weeks ago

    Brentwood, United States Tata Consultancy Services Full time

    Technical/Functional Skills •Strong analytical and product management skills are required, •Ability to understand and interpret customer business needs and translate them into the application and operational requirements. •Excellent verbal and written communication skills •Ability to interact professionally with a diverse group, of executives,...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Experience Required We are seeking a qualified individual to support budget development and serve as a backup for current Senior Financial Analysts across various service lines. This position offers the opportunity for a transition from temporary to permanent employment. Work Schedule: Hybrid model: In-office on designated days and remote...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Experience Required We are seeking a qualified individual to support budget development and serve as a backup for current Senior Financial Analysts across various service lines. This position offers the possibility of transitioning from a temporary role to a permanent one. Work Schedule: Hybrid arrangement: In-office on Monday, Wednesday,...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Experience Required We are seeking a skilled professional to support budget planning and provide backup for current Senior Financial Analysts across various service lines. This position has the potential for a transition from temporary to permanent employment. Work Schedule: Hybrid model: In-office on Monday, Wednesday, Thursday, and remote...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Background Essential We are seeking a qualified individual to support budget development and serve as a secondary resource for current Senior Financial Analysts across various service lines. This position presents an opportunity for a potential transition from temporary to permanent employment. Work Arrangement: Hybrid schedule: In-office...

  • Lead Financial Analyst

    4 weeks ago

    Brentwood, Tennessee, United States Nesco Resource Full time

    Healthcare Experience Required We are seeking a skilled professional to assist in financial planning and serve as a backup for current Senior Financial Analysts across various service lines. This position has the potential for a transition from temporary to permanent employment. Work Schedule: Hybrid model: In-office on designated days and remote work...

  • Financial Analyst/Senior Analyst

    22 hours ago

    Brentwood, Tennessee, United States SpecialtyCare Full time

    Job SummarySpecialtyCare is seeking a highly skilled Financial Analyst to join our talented team of financial professionals. As a key member of our FP&A team, you will work closely with operational leadership to drive business growth and improve profitability. This is a fantastic opportunity to leverage your analytical skills and expertise to make a...

  • Financial Analyst

    2 weeks ago

    Brentwood, Tennessee, United States HBS Overhead Full time

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at HCA Healthcare. As a key member of our financial operations team, you will be responsible for ensuring the accurate and timely preparation of work papers and analyses to report and analyze hospital-based practice operations, review performance benchmarks, and assist in business...

  • Supply Chain Planning Analyst

    4 weeks ago

    Brentwood, Tennessee, United States TSC Full time

    Job Overview The role of the Sales Operations Analyst is crucial in overseeing the Sales and Operations Planning (S&OP) process. The primary objective is to harmonize costs, service levels, and capacity throughout the supply chain, thereby enhancing both revenue and profitability. By utilizing S&OP methodologies and analytical tools, this position will...