Application Operations Lead

7 days ago

Glendale, United States Bechtel Full time

Requisition ID: 279191 

  •  Relocation Authorized: None 
  • Telework Type: Part-Time Telework 
  • Work Location: Glendale, AZ 

 

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

 

Job Summary:

Bechtel Corporation is seeking an experienced and dynamic Application Operations Lead to join our Shared Services team. The successful candidate will lead a team of support associates, ensuring the seamless operation and optimization of our application systems. This position requires a combination of technical expertise, leadership abilities, and excellent communication skills. #LI-LO1

 

Major Responsibilities:

  • Lead, mentor, and manage a team of application support associates, fostering a collaborative and high-performance work environment.
  • Develop and implement strategies for effective application support, aligning with organizational goals and ensuring continuous improvement.
  • Provide advanced troubleshooting and resolution of complex application issues, ensuring minimal downtime and optimal performance.
  • Serve as the primary point of contact for escalations, communicating effectively with internal and external stakeholders to resolve issues and provide updates.
  • Oversee the creation and maintenance of detailed documentation for application support processes, ensuring accuracy and accessibility.
  • Identify training needs and develop programs to enhance the technical skills and knowledge of the support team.
  • Monitor and report on key performance indicators (KPIs), using data to drive decision-making and improve support processes.

 

Education and Experience Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field and minimum of 5 years of experience in application support.

 

Required Knowledge, Skills, and Abilities:

  • Demonstrated expertise in BMC Control-M, coupled with a strong understanding of One Identity (BecIMS) and Oracle Aconex tools
  • Strong technical proficiency in application support, including experience with various software platforms and tools.
  • Excellent problem-solving skills and the ability to handle complex technical issues.
  • Exceptional communication and interpersonal skills, with the ability to effectively lead a team and interact with stakeholders at all levels.
  • Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
  • Strong documentation skills, with a keen attention to detail and accuracy.

 

Preferred Qualifications

  • Experience in the construction or engineering industry.
  • Certifications in ITIL, PMP, or related areas.
  • Experience with cloud-based applications and services.
  • This role may require occasional after-hours work to address critical issues and ensure system availability. Travel may be required based on project needs.

 

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at bechtel.com/total-rewards.

 

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

 

 

 

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

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