Current jobs related to Customer Service Manager - North Las Vegas - MV Transportation

  • Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    About Professional Answering Service, LLC Professional Answering Service, LLC is a leading provider of comprehensive communication solutions for businesses of all sizes. We pride ourselves on delivering exceptional customer service and support to our clients, ensuring their calls are answered promptly and professionally. Job Description: Customer Service...

  • Customer Service Representative

    1 week ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Professional Answering Service, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries in a timely and...

  • Customer Service Representative

    3 months ago

    Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient

  • Customer Service 1

    3 months ago

    Las Vegas, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO04053 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **Las Vegas NV, location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...

  • Customer Service Representative

    4 days ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Professional Answering Service, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries in a timely and...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Professional Answering Service, LLC. As an Operator, you will be the first point of contact for our clients, providing exceptional service and support to their customers.Key ResponsibilitiesCustomer Greeting and Support: Courteously greet...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States BEAL NEVADA SERVICE CORPORATION Full time

    Job OverviewJoin the dynamic team at Beal Nevada Service Corporation, where we prioritize exceptional customer service in our retail banking division. As a Customer Service Representative, you will play a crucial role in delivering outstanding support to both current and prospective clients. This position emphasizes adherence to all banking policies,...

  • Customer Service Manager

    2 months ago

    Las Vegas, United States Goodwill Industries Of So Full time

    Job DescriptionJob DescriptionESSENTIAL EXPECTATIONSCustomer Service ExpectationsServing customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a...

  • Customer Service Representative

    2 months ago

    North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Customer Service Representative Answer incoming calls Schedule transportation for clients needs Verifying insurance eligibility . Customer Service Representative Job Description We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to...

  • Retail Customer Service

    1 month ago

    North Las Vegas, United States EZCORP Full time

    Address: 1832 N. Las Vegas Blvd. N. Las Vegas, Nevada 89030 Brand: EZPawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and...

  • Retail Customer Service

    4 months ago

    North Las Vegas, United States EZCORP Full time

    We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus...

  • Customer Service Representative

    1 month ago

    North Las Vegas, United States Shipfusion Full time

    Job DescriptionJob DescriptionShipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.At Shipfusion we pride ourselves on our commitment to...

  • Customer Service Associate

    2 months ago

    North Las Vegas, United States Bighorn Law Full time

    Description We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our clients. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth,...

  • Customer Service Representative

    4 weeks ago

    North Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full time

    Job OverviewPosition Summary:At Cret LLC - Series 2012-2, our Client Experience team is vital to our operational success and customer satisfaction. As a key member of this energetic group, you will significantly contribute to improving the overall client experience. Your duties will encompass welcoming and assisting clients, ensuring their orders are...

  • Wireless Customer Service Representative

    4 months ago

    North Las Vegas, United States Supreme Concepts Inc. Full time

    The Wireless Customer Service Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Service Representative, you must be proficient in building...

  • Automotive Service Director

    4 days ago

    North Las Vegas, Nevada, United States Big Brand Tire & Service Full time

    Job OverviewBig Brand Tire & Service is seeking a highly skilled Automotive Service Manager to join our team. As a key member of our management team, you will be responsible for leading our service department and ensuring exceptional customer experiences.Key ResponsibilitiesLead and manage our service team to meet or exceed performance targetsDevelop and...

  • Verizon Customer Service Representative

    3 months ago

    North Las Vegas, United States Supreme Concepts Inc. Full time

    Supreme Concepts is a telecommunication-based consulting sales and marketing firm. We work with Verizon to maximize their profitability and increase their overall brand exposure through innovative and creative field marketing and sales campaigns. We are looking for a self-starter entry-level Verizon Customer Service Representative to assist with our firm's...

  • Customer Service Manager

    2 weeks ago

    Las Vegas, Nevada, United States JH Careers LLC Full time

    Job Title: Customer Service Manager - Autonomous VehiclesWe are seeking an experienced Customer Service Manager to join our team at JH Careers LLC. As a key member of our operations team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our autonomous vehicles is seamless and enjoyable.Key...

  • Customer Service Associate

    2 months ago

    North Las Vegas, United States Bighorn Law Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our clients. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new...

  • Customer Service Representative

    4 months ago

    North Las Vegas, United States U-Haul Full time

    Location: 6751 N 5th St, North Las Vegas, Nevada 89084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

Customer Service Manager

4 months ago

North Las Vegas, United States MV Transportation Full time
Overview:

If you reside in California, please see our for more information about our data handling practices and your data rights.

Responsibilities:

MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations. 

 

Job Responsibilities: 

  • Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client. 
  • Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided. 
  • Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency. 
  • Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail. 
  • Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function. 
  • Manage proper reporting and correspondence for “no show”, “no pay” and “high cancel” clients. 
  • Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration. 
  • Serve as an expert to manage the team’s ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system. 
  • Develop and implement internal Customer Service campaigns and incentive programs.
  • If directed by client, establish relationships with key consumer agencies to facilitate direct communication and feedback as well as proactive customer focus.
Qualifications:

Talent Requirements: 

  • High School diploma, college degree preferred. 
  • Must have a minimum of three (3) years’ experience in customer service environment. 
  • Excellent speaking, writing, and organization skills. 
  • Ability to communicate effectively at all levels. 
  • General knowledge of windows-based computer operating systems. 
  • Knowledge of service area. 
  • Process all customer complaints to include investigation, validity determination   and timely response as described in Customer Service policy. 
  • Assist in identifying validity of the liquidated damages through investigation. 
  • Assist Risk Management with investigations of accidents/incidents. 
  • Ensure all reconciliations are completed timely and accurately each month. 
  • Promote positive customer service techniques, programs throughout the organization. 
  • Make six (6) new community contacts per year. 
  • Conduct transit education classes/seminars six (6) times per year. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

 

#CB

#appcast