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Clinic Patient Registration Specialist

3 months ago

Plymouth, United States Summit Orthopedics Full time
Description

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.

This is for a full-time role Floating position. Float locations include: Plymouth, Maple Grove, Minnetonka, Eden Prairie, St. Paul, Lakeville, and Eagan (schedules come out 3 weeks in advance) . Scheduled day hours are Monday - Friday with variable start times of 7:00 AM to 9:00 AM and variable end times of 3:30 PM to 5:00 PM. Medical Reception or scheduling experience desired.

  • Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful
  • Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
  • Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
  • Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
  • Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
  • Assist with rescheduling patients when providers schedules change
  • Responsible for ensuring the patient lobby is accessible, neat and orderly
  • Performs various administrative duties and other duties, as needed and assigned
  • Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications
Education High School (required)
Experience Medical reception or scheduling experience desired. (preferred)
1 years: Minimum of one year customer service experience in a healthcare or medical office setting; must possess basic computer proficiency and speed (required)
(preferred)