Front Desk Night Audit
1 month ago
At OTH Hotels Resorts we strive on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.Benefits
We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.
- Competitive Wages and Incentive Plan
- On Demand Payment
- Opportunities for Advancement
- Complimentary Meals
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Vacation, Personal and Sick Days
- Six (6) Paid Holidays
- OTH Hotels Resorts and Brand (if applicable) Hotels Discounts
- Life and AD&D Insurance Short Term and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Referral Bonus
What you will be doing
BASIC FUNCTION: The Front Office Night Audit is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. The Night Audit will also prepare all night clerks reports, as well as prepare for the following shift.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent.Two years of college education preferred
Accounting experience is a plus
Experience in a service industry, hospitality preferred
Professional verbal and written communication skills
Proficient computer skills
Demonstrate decision-making skills/manager stressful situations
Strong interpersonal skills
Demonstrate ability to multitask
Overnight shift/flexible availability
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Ensure proper check -in/check-out process is completed efficiently
Thoroughly complete all guest transactions
Promote and sell special hotel programs. Solicit guest feedback
Complete all night clerk reports, and responsibilities
Follow set procedures on closing of daily reports for all outlets
Communicate all pertinent information to the Front Office Managers/Supervisor and hotel leaders
Balance daily credit card posting and transmit through company systems for settlement
Notify proper outlets when discrepancies arise. Follow up with the Front Desk Managers/Supervisor and/or hotel leaders and document the situation
Be knowledgeable of all emergency procedures and hotel policies.
Perform all activities in a professional manner and in accordance with company policies
Interact with hotel staff in a professional manner, assisting other department when necessary.
MARGINAL FUNCTIONS:
Cross training in PBX, concierge, and bell podium coverage.
Assist other departments as needed.
Source: Hospitality Online
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