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Air Logistics Warehouse Coordinator
3 months ago
- Orchestrating office and warehouse personnel locating / consolidating shipments to be moved and loaded.
- Working with CFS leadership to orchestrate preloaded trailers to be recovered.
- Continuous inventory review to ensure that it is accurate with freight movement.
- Work to drive process improvements that support the 3rd party CFS partner
- Utilizing workflow tools / dashboards to drive visibility of freight movement / completion of life cycle while at the CFS.
- Work within Import Gateway team to support freight recovery, shipments in the CFS and equipment returns to air and ocean partners.
- Check in truck drivers and collect proper ID per TSA regulations
- Print paperwork and resolve issues through email correspondence
- Understand and follow TSA and US Customs regulations
- Other job functions as needed on the day to day
- Working with Inventory and ensuring to communicate with the branch to ensure cargo is not sitting longer than 15 days in the CFS
- Team member responsible for the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers.
- Follow SOPS for each customer on the correct method and data required for preparing an entry.
- Track and trace shipments and coordinate with steamship lines, freight forwarders and CFS on the availability of imported shipments
- Organize the work area to identify the status of every file through every phase of the CBP entry process.
- Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth
- knowledge of operational (import or export) processes.
- Manage customer relationship in assigned accounts.
- Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
- Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
- Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts
- Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
- Review exception reports regularly, identify and resolve discrepancies.
- Provide back-up support in assigned departments.
- Minimum: High School or Technical degree
- 2+ Years experience in a similar role
- Ability to lift 50+ lbs and pallet stacking
- Proficiency in basic computer operations, including data entry, email communication, and navigating software interfaces
