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Program Support Assistant

1 month ago

Greenville, United States Veterans Health Administration Full time

Incumbent performs work involving the collection, compilation, entry, and/or tracking of data and statistical information related to managing referrals to the program, maintaining an accurate program census and database, staffing records, and compliance with The Commission on Accreditation of Rehabilitation Facilities (CARF) and Joint Commission requirements.
Incumbent will maintain an updated mailing list of program participants.
Compares data from various sources including VHA Supportive Service Center (VSSC), HOMES, Public Housing Authorities (PHA) lists, collects and analyzes data from quarterly Veteran satisfaction surveys and programs including Microsoft Excel spreadsheets to ensure complete and accurate data. Incumbent works with partnering Housing Authorities to reconcile program data and Housing Authority data to ensure information is concordant. In addition, the incumbent organizes and tracks completion of required staff trainings, especially those needed annually.
Greet Veterans and provide check-in for appointments and walk-ins.
Help Veterans to complete applications for the PHA Housing Choice Voucher, Medicaid and any other applicable application needed.
Receives visits and telephone calls from Veterans, landlords, VA staff, and community partners. Triages calls for urgency, takes accurate and detailed messages, and ensures that appropriate staff receive messages in a timely manner based on urgency of the call.

Work Schedule:
Monday - Friday 08:00 - 16:30


Telework:
Not Authorized


Virtual:
This is not a virtual position.


Position Description/PD#:
Program Support Assistant
/
PD112470


Relocation/Recruitment Incentives:
Not Authorized


Permanent Change of Station (PCS):
Not Authorized


Financial Disclosure Report:
Not required