Medical Support Assistant

3 months ago

Butler County, United States Department Of Veterans Affairs Full time
Summary

This is an open continuous announcement which will be used to fill any Medical Support Assistant position that may become vacant within the facility and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Individual announcements will not be posted.

The first cut off date for qualified applicants to be referred to the hiring manager will be December 1, 2023 and every four weeks after that as positions become available.



Duties

The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to:

  • Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Schedule, cancel, re-schedule patient appointments and/or consults
  • Enter no-show information and monitor appointment requests from multiple electronic sources
  • Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
  • Monitor both inpatient and outpatient appointments in areas of responsibility
  • Verify and update demographics and insurance information when patients check-in for appointments
  • Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
  • Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
  • Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
  • Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
Work Schedule: This will be discussed during the interview, multiple work schedules available
Compressed/Flexible:Not Available
Telework: May be eligible based on Medical Center Policy
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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